Operations Manager

CarMax•Atlanta, GA

1d•Onsite

About The Position

The Operations Manager (OM) is responsible for all aspects of the Service Operations Department at one or more assigned locations. As a senior manager, the OM collaborates with Sales, Business Office, and Purchasing teams to create an exceptional associate and customer experience aligned with CarMax culture. At CarMax, we are the nation’s largest retailer of used cars with stores from coast to coast, and we are still growing. We’re rethinking the way people buy cars – and our associates help us do just that. We believe work should feel meaningful and rewarding, with opportunities to make an impact every day. Whether you’re advancing your career or growing your skillset, we are here to drive you forward. Serves as a member of the senior management team; collaborates to set strategy for the store and provides vision, direction, and motivation to the team.

Requirements

Ability to read, interpret and transcribe data in order to maintain accurate records
Completion of CarMax-provided training in all areas of the Inventory, Cosmetic, and Production processes
Ability to multi-task in a high energy, fast-paced work environment
Effective communication skills across departments
Ability to make independent judgments regarding critical business decisions
Ability to identify business opportunities and suggest improvements
3+ years of experience as a Manager, retail management preferred
Intermediate computer skills
May require walking or standing for an extended period of time
Combination of both indoor and outdoor environment, including working at times in noisy and/or inclement weather conditions
Rotating schedule with shifts that will include nights, weekends, holidays and 12-hour days
Occasional travel for meetings, training, and special assignments
Flexibility to work at multiple locations or relocate
Wears CarMax clothing (acquired through the company) at all times while working in the store

Nice To Haves

Bachelor’s Degree

Responsibilities

Management of team and processes associated with vehicle production and servicing
Utilizes reports, analyzes information and monitors trends to identify opportunities in the business
Displays financial responsibility through P&L management
Identifies opportunities to reduce waste; identifies process improvements that are value added for customer and associate experience
Interviews, hires, trains, and promotes associates to support Service Operations and company growth
Champions and implements both company and store initiatives for consistent execution and procedures
Resolves customer and associate issues
Facilitates and participates in meetings and conference calls
Associate Development