Operations Manager (Howard Gittis Student Center)
About The Position
Temple University's Division of Student Affairs is searching for an Operations Manager for the Howard Gittis Student Center (HGSC). This role oversees event reservations, operations, and facility coordination, ensuring seamless event execution for various clients. The Operations Manager integrates event management, facility oversight, and student staff supervision to enhance customer service and operational efficiency. The position is a vital part of the Student Center Operations management team, serving the Temple University community within a 200,000 sq. ft. facility that houses numerous amenities and services. The Operations Manager is responsible for serving students, staff, and faculty, contributing to a positive university experience and upholding the Division of Student Affairs (DoSA) values: Excellence, Inclusion, Innovation, Integrity, and Respect. The Student Center operates with extended hours as needed, and the Operations Manager must be available to work flexible shifts, including evenings and weekends, based on event schedules.
Requirements
- Bachelor’s degree
- At least two (2) year of experience working in Student Center Operations, Hospitality, Conferences and Event Services or related field.
- An equivalent combination of education and experience may be considered.
- Excellent interpersonal skills, along with the ability to effectively interact with a diverse population of students and staff.
- Demonstrated customer service and organizational skills.
- Proficiency in Microsoft Office Suite and Windows OS.
- Ability to handle confidential matters with discretion.
- Demonstrated ability to set priorities, coordinate multiple projects, and meet deadlines in a fast-paced environment.
- Excellent organizational skills and the ability to work independently and efficiently.
- Ability to translate and communicate the mission of a complex, urban university.
- Ability to persuasively represent University goals to various constituency groups.
- Must be able to work flexible shifts between 6am-12am as well as weekends when needed.
- Intensive concentration and excellent listening skills.
- Ability to multi-task and focus on completion of tasks and objectives while under stress of demanding work schedule.
- Must maintain a positive and objective approach and attitude, even when confronted with difficult situations.
- Requires Cash Handling and Personally Identifiable Information background check.
- Requires successful completion of a pre-employment physical.
Nice To Haves
- Previous work within a university environment.
- Previous technical experience with audio/video equipment.
Responsibilities
- Oversees event reservations, operations, and facility coordination for the Howard Gittis Student Center (HGSC) and additional campus locations.
- Ensures seamless execution of events for student organizations, university departments, schools, and external clients.
- Integrates event management, facility oversight, and student staff supervision.
- Manages event scheduling, logistical planning, and coordination of auxiliary services.
- Provides on-site event oversight.
- Manages facility operations.
- Ensures compliance with university policies and safety standards.
- Supervises student event staff.
- Manages billing and financial reconciliation.
- Contributes to strategic planning initiatives.
Benefits
- Hybrid work schedule
- Full medical, dental, vision coverage
- Paid time off
- 3 Personal Days
- Tuition remission - eligible employees and their dependents can obtain a degree TUITION FREE
- A generous retirement plan
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
