Operations Manager, Onsite Events

Maritz•Sunnyvale, CA

1d•Onsite

About The Position

The Operations Manager, Onsite Events directs and coaches assigned team members to ensure customer service levels and deliverables are achieved. The role provides comprehensive leadership for a dedicated client, overseeing program sourcing and planning, supporting and training clients and team members, and managing special projects. The position is full-time and salaried, with working hours that flex to meet event needs and generally fall Monday through Friday between 7:00 AM and 7:00 PM. Occasional work outside these hours, including early mornings, late evenings, and weekends, may be required. The role may be located in Sunnyvale, San Bruno, or Mountain View. The total compensation range is $100,000–$120,000, based on experience and qualifications.

Requirements

Bachelor’s degree or equivalent experience in a related field.
At least 5 years of experience in meeting/event planning or hotel catering/convention sales.
Strong knowledge of event program management and budget maintenance.
Proven ability to lead teams and projects, including coaching and developing direct reports.
Experience building and maintaining client relationships while managing multiple priorities.
Excellent written and oral communication skills.
Proficiency in G Suite and ability to learn new technology quickly.

Nice To Haves

CMP (Certified Meeting Professional) certification.
Prior experience in incentive, association, or corporate event planning.
Prior experience leading direct reports.
Background in promoting organizational change and efficiency.

Responsibilities

Direct and support assigned team members in sourcing, planning, and executing client meetings and events.
Lead team meetings to review productivity, deliverables, and service levels, while promoting best practices and industry trends.
Serve as a subject matter expert to promote consistency and provide team training.
Work one-on-one with employees to identify areas for improvement, growth, and opportunity.
Review, track, and/or approve vacation time, expense reports, payroll, time, and other employee systems for direct reports.
Participate in client meetings to review operational processes, resolve challenges, and maintain client satisfaction.
Manage relationships with service partners, including catering, facilities, audiovisual, security, and transportation, to ensure alignment and quality.
Oversee implementation of standard operating procedures, process improvements, and metric tracking for assigned teams.
Manage special projects and provide backup support for the Director of Operations as needed.