Operations Manager - Airline Crew Transportation

Skyhop Global•Morrisville, NC

2d•Onsite

About The Position

SkyHop Global LLC is seeking a hands-on, results-driven Operations Manager to oversee their busy operation in Morrisville, NC. This is a fast-paced, 24/7/365 environment that requires a visible, decisive leader who can balance people leadership with operational discipline. The ideal candidate has managed large, diverse teams and served as the direct supervisor responsible for scheduling, coaching, and performance results. The position is based in Morrisville, NC. The right candidate thrives in a fast-paced, dynamic environment and loves fast paced environments as much as analyzing performance data.

Requirements

5+ years of experience in operations, logistics, transportation, retail, hospitality, or a similar field
At least 2 years in a management capacity (Overseeing teams, managing schedule, & Day-to-Day operations)
Proven leadership in transportation, logistics, or a related field; experience managing large, diverse teams' employees preferred
A hands-on, proactive operator who leads by example and thrives under pressure
Excellent organizational, multitasking, and problem-solving skills
Strong communication abilities to engage employees, airline partners, and executives alike
Solid knowledge of DOT regulations and transportation safety best practices
Open availability to work early mornings, evenings, weekends, and holidays as needed to support a 24/7 operation
Tech-savvy for scheduling, reporting, and performance tracking tools
Must reside in the RDU area

Responsibilities

Directly manage drivers across multiple airports, creating a collaborative, high-performance culture
Ensure seamless, safe, on-time crew transportation. Solve issues quickly while upholding SkyHop’s high service standards
Provide hands-on support with scheduling, coaching, and performance management to boost service quality and morale
Enforce DOT regulations and company safety protocols. Conduct regular inspections and audits of vehicles and drivers
Serve as the primary contact for airline clients, proactively addressing concerns and ensuring exceptional service delivery
Review key metrics to identify trends, improve operations, and communicate performance to senior leadership