Operations Manager

NYU Langone Health • New York, NY

6h • $84,578 - $119,246 • Hybrid

About The Position

This role is an operations-focused position that supports clinical practice efficiency, staff coordination, and administrative performance across multiple ambulatory locations. The person serves as a key problem-solver and liaison between clinical teams, administrative departments, leadership, and offsite locations to ensure smooth daily operations and continuity of care.

Requirements

• Bachelor's degree
• Experience in healthcare operations required
• Strong analytical skills
• Working knowledge of analytical tools (e.g. Excel)
• Excellent written and oral communication skills
• Strong workflow analysis and business process integration skills
• Lead others for implementation of projects and organizational workflow redesign
• Qualified candidates must be able to effectively communicate with all levels of the organization.

Nice To Haves

• Masters degree in Business Administration, Healthcare Administration, Public Health, Nursing, or another related degree preferred
• 3-5 years supervisory experience
• Press Ganey experience preferred
• Patient Satisfaction experience preferred
• Strong analytical background and previous experience using Microsoft Excel, Access, and Visio.

Responsibilities

• Determines and establishes the explanation to complex calls, issues and questions not covered by specific instructions or common practice.
• Meets or exceeds internal standards for accuracy and timeliness in charge documentation preparation and submission.
• Resolves all complaints and problems using independent judgment and decision making skills to ensure patient satisfaction and adherence to faculty practice standards.
• Responsible for workflows that ensure proper continuity of care between the department's locations in Manhattan, Brooklyn, Queens, and Long Island.
• Serve as an on-site resource to improve practice operations- assure meaningful use reporting, wait lists and EPIC work queues are maintained and serves as cross coverage for gaps and immediate on site needs.
• Oversee the coordination, integration, communication, implementation and performance evaluation of practice operations and policies and procedures.
• Identify areas for improvement and develop detailed action plans as necessary.
• Optimize patient flow and patient access.
• Resolves employee issues and addresses procedure and performance related issues.
• Authorizes attendance, schedules and sick time changes.
• Establishes office procedures and communicates responsibilities and expected performance to staff.
• Receives, compiles, classifies, reconciles and consolidates data from varied sources; provides timely reports on routine data, trends and variances to appropriate parties.
• Act as the primary point of contact between departments (e.g., logistics, sales, management) to ensure all teams are aligned on daily operations and project goals.
• Bridges the gap between clinical teams, administrative departments, and external stakeholders.
• Streamline daily workflows, coordinate patient logistics, resolve operational bottlenecks, and ensure smooth communication between sites.
• Responsible for tracking operating results and working with Department Leadership on revenue enhancement strategies.
• Develops strategies to address unfavorable performance that promote achieving desired goals and outcomes.
• Oversee and manage any required training programs on policies and procedures to maintain standardization.
• Works closely with Administration, on site Coordinators and Supervisors, Epic Operations, to identify opportunities to improve front end processes.
• Identify workflow inefficiencies and implement solutions to boost productivity and streamline cross-departmental operations.
• Troubleshoots logistical problems in real-time, such as equipment shortages, workflow issues, troubleshoot operational roadblocks, manage conflict between teams, and relay critical information back to the department to keep operations moving seamlessly.
• Acts as the primary point of contact between ambulatory locations and the department.
• Monitors operational metrics, ensures adherence to policies, etc. for offsite locations.
• Other duties as assigned

Benefits

• Financial security benefits
• Generous time-off program
• Employee resources groups for peer support
• Holistic employee wellness program (physical, mental, nutritional, sleep, social, financial, and preventive care)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level