Operations Manager (Non-Complex)

Wal-Mart Stores East • Chesapeake, VA

6d • Onsite

About The Position

The Operations Manager (Non-Complex) role at Walmart focuses on leading and developing store associates to ensure compliance with company policies, exceptional customer service, and financial performance. This position involves community outreach, operational reviews, and fostering a positive and inclusive work environment. The manager is responsible for supervising and developing hourly associates through hiring, training, mentoring, and performance management. They will also drive the financial performance of the facility by achieving sales and profit goals, controlling expenses, and implementing strategic initiatives. The role requires coordinating job-related activities, building stakeholder relationships, and promoting continuous learning and improvement. A key aspect of the role is upholding Walmart's values of respecting individuals, acting with integrity, serving customers, and striving for excellence, while also contributing to the company's goal of becoming a regenerative company.

Requirements

• 2 years of college; OR 1 year of retail experience and 1 year of supervisory experience; OR 2 years general work experience and 1 year of supervisory experience.

Nice To Haves

• Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University
• General work experience supervising 5 or more direct reports to include the responsibility of performance management, mentoring, hiring, and firing

Responsibilities

• Initiates, directs, and participates in community outreach programs.
• Ensures compliance with company policies and procedures by holding associates accountable, analyzing reports, implementing asset protection and safety controls, maintaining quality assurance, overseeing safety and operational reviews, and developing action plans.
• Provides supervision and development opportunities for hourly associates by hiring, training, mentoring, listening, assigning duties, evaluating performance, providing recognition, setting clear expectations, and promoting a belonging mindset.
• Models and demonstrates exceptional customer service standards by following the One Best Way service model, managing customer service initiatives, resolving customer issues, and providing process improvement leadership.
• Assists the store manager in driving financial performance by ensuring sales and profit goals are achieved, reviewing P&L statements, controlling expenses, and developing plans to correct deficiencies.
• Coordinates and completes job-related activities and assignments by developing stakeholder relationships, supporting plans and initiatives, identifying and communicating goals, building accountability, measuring progress, and identifying improvement opportunities.
• Upholds company mission, values, and standards of ethics and integrity by implementing action plans and supporting the Open Door Policy.
• Creates a workplace where associates feel seen, supported, and connected through a culture of belonging.
• Works collaboratively, builds strong and trusting relationships, and communicates with impact, energy, and positivity.
• Attracts and retains talent, empowers and develops talent, and recognizes others' contributions.
• Maintains and promotes the highest standards of integrity, ethics, and compliance.
• Supports Walmart's goal of becoming a regenerative company by making a positive impact.
• Delivers results while putting the customer first, considering how, where, and when customers shop, and applying EDLP and EDLC business models.
• Makes decisions based on data insights and analysis, balancing short and long-term priorities.
• Displays curiosity, a desire to learn, takes calculated risks, demonstrates courage and resilience, and encourages learning from mistakes.
• Drives continuous improvements, adopts and encourages new technologies and skills, and supports others through change.

Benefits

• Medical coverage
• Vision coverage
• Dental coverage
• 401(k)
• Stock purchase
• Company-paid life insurance
• PTO (including sick leave)
• Parental leave
• Family care leave
• Bereavement leave
• Jury duty leave
• Voting leave
• Short-term disability
• Long-term disability
• Company discounts
• Military Leave Pay
• Adoption expense reimbursement
• Surrogacy expense reimbursement
• Paid time off
• Performance-based bonus awards
• Live Better U education benefit program (tuition, books, and fees paid by Walmart for eligible associates)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree