Operations Manager – Lake and Landscaping Maintenance

Dragonfly Pond Works•San Marcos, TX

14d•Onsite

About The Position

We are seeking a hands-on Operations Manager to lead and support daily field operations for our Central Texas branch. This role is responsible for overseeing crews, scheduling work, maintaining service quality, managing equipment and resources, and ensuring projects are completed safely, efficiently, and professionally. The ideal candidate is a strong leader who thrives in fast-paced outdoor operations, leads by example, communicates effectively with both field employees and customers, and is willing to jump in and assist crews as needed.

Requirements

5 years of experience in landscaping, lake/pond management, irrigation, or related outdoor service operations
Prior leadership or operations management experience overseeing multiple crews and projects
Strong knowledge of landscaping equipment, lake maintenance practices, herbicide application, and field operations
Ability to lead in a hands-on environment and work alongside crews when necessary
Strong organizational, problem-solving, and time management skills
Excellent communication and interpersonal skills
Experience managing schedules, labor hours, and operational priorities
Valid driver's license with acceptable driving record

Responsibilities

Oversee day-to-day operations for lake maintenance, landscaping, and related field services
Manage and support field crews to ensure productivity, quality, and safety expectations are met
Coordinate scheduling, routing, staffing, and equipment allocation for multiple crews and job sites
Conduct regular site visits and field inspections to monitor work quality and customer satisfaction
Troubleshoot operational issues and resolve customer concerns in a timely and professional manner
Train and coach employees on safe work practices, equipment use, and customer service standards
Monitor labor hours, materials usage, and operational efficiency to help control costs and improve performance
Ensure compliance with company policies, environmental regulations, and safety standards
Oversee maintenance and accountability of company vehicles, trailers, boats, tools, and equipment
Partner with leadership on workforce planning, hiring, performance management, and operational improvements
Maintain strong communication between field operations, management, and customers
Step in during staff shortages, peak workload periods, or urgent service situations
Uphold Dragonfly Pond Works' core values: Quality Focus, Take Ownership, and Growth Oriented