Operations Manager | Full-Time | Ryan Field at Northwestern University

Oak View Group•Evanston, IL

22h•Onsite

About The Position

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents. Under the general supervision of the Director of Operations, the Operations Manager supervises and coordinates the set-up, operations, janitorial, and event-specific equipment for Ryan Field. The Operations Manager will oversee all building changeovers, event setups, and post-event resets while providing highly responsible staff assistance. Responsible for hiring, training, and supervising event operations crew. Ensures an effective and cost-efficient program by controlling the Operations budget, and performs related day-to-day responsibilities as required.

Requirements

3-5 years of experience in facility operations supervision or with comparable increasing responsibility in a stadium, arena, convention center, or public assembly facility with knowledge of stadium setup and housekeeping.
Demonstrated knowledge of management skills and principles, with experience in work crew supervision and working on a varied work schedule in facility operations.
Ability to communicate clearly and concisely.
Must be comfortable multi-tasking and working in a fast-paced environment.
Familiarity of OSHA requirements.
Strong interpersonal skills necessary, including excellent verbal and written communication skills.
Possess valid forklift certification or have the willingness to acquire.
Working knowledge and ability with AutoCAD, Excel, and other Microsoft products.
Experience with budget preparation and control.
Familiarity with terminology used in entertainment/convention/public assembly settings.
Ability to work independently, exercising judgment and initiative.
The ability to work effectively with people from a variety of culturally diverse backgrounds.
The ability to perform physical tasks such as lifting and carrying heavy objects.
Ability to work nights, weekends, and holidays as needed.
Effectively work under pressure and meet tight deadlines in a fast-paced environment.
Ability to communicate with employees, co-workers, volunteers, management staff, and guests in a clear, professional, and courteous manner that fosters a positive, enthusiastic, and cooperative work environment.
Ability to consistently adhere to the highest standards of integrity, professionalism, ethics, and confidentiality.

Nice To Haves

Minimum of Associates’ Degree is preferred; Bachelor’s Degree is highly preferred.

Responsibilities

Assume management responsibility for all services and activities involved in the maintenance and operations of Ryan Field, including event set-up and tear-down, building changeovers, and oversight of janitorial services.
Under the direction of the Director of Operations, select, train, schedule, motivate, and evaluate operations staff; provide or coordinate staff training; work with employees to correct deficiencies; and oversee all part-time staff.
Plan, direct, coordinate, and review the work of part-time operations staff; assign work activities and annual projects.
Monitor part-time event staff hours; allocate hours to each event worked; approve time worked at the end of each pay period.
Oversee the set-up of events; coordinate building set-up with Event Managers; coordinate facility arrangements with concessionaires and/or vendors; manage all event-specific equipment.
Order supplies and materials for maintenance and housekeeping programs within budget guidelines; receive and maintain supplies.
Perform daily walkthroughs of the facility to ensure safety and cleanliness.
Attend production meetings at previously scheduled times to go over event details, promotions, and specific event assignments.
Ensure that the client needs are met in a professional and courteous manner.
Coordinate with third-party vendors and contractors; schedule services; monitor the work of contractors.
Assist with department budget maintenance; track and monitor building supplies; track and monitor cleaning supplies.
Assist with the maintenance of all building equipment.
Responsible for Health & Safety compliance.
Other duties and responsibilities as assigned.