Operations Manager-CA

CVS Health•San Jose, CA

11d•Onsite

About The Position

The Operations Manager is a member of the Store Management team who supports the Store Manager in leading the overall operations and strategic execution of a CVS/pharmacy store. The role drives store performance and execution while building customer loyalty through excellent service. Under the Store Manager’s supervision, the Operations Manager helps maintain an engaged and productive store team through strong leadership, initiative, and leading by example. Responsibilities span store management and policy implementation, sales and inventory management, employee staffing, training and development, financial management, and customer service leadership. This position is not part of the CVS/pharmacy Retail Management Development Program, and Operations Managers are not eligible for direct promotion to Store Manager. Candidates seeking a near-term path to Store Manager are directed to apply for Store Manager in Training positions. The role is full-time, with a flexible schedule that may include early morning, overnight, and weekend shifts, overtime, and responding to urgent store issues.

Requirements

Deductive reasoning ability, advanced analytical skills, and computer skills.
Advanced communication, leadership, supervision, and influencing skills.
Ability to work a full-time flexible schedule, including some early morning, overnight, and weekend shifts.
Ability to work overtime as needed and respond to urgent store issues.
High school diploma or equivalent required.

Nice To Haves

Experience as a retail manager or supervisor.

Responsibilities

Lead others and work effectively with store crews.
Supervise, assign, and direct the activities of the store crew.
Communicate information to store crew and supervisors openly and promptly.
Support the Store Manager with action plans for operational and service improvement.
Assist customers with questions, problems, and complaints.
Promote the CVS customer service culture by greeting customers, offering help, and thanking them.
Support overall store management and execution, including sales and inventory management, staffing, training and development, financial management, and customer service leadership.