Operations Manager - Saginaw

MOBILE MEDICAL RESPONSE INC•Saginaw, MI

23h•Onsite

About The Position

The Operations Manager oversees positions and functions within Education, Quality Assurance, Marketing & Branding, and Employee Engagement. The role is responsible for implementing MMR’s culture of accountability and employee engagement, building trusted relationships with employees, and coaching and developing leaders for team building, succession planning, and engagement. The Operations Manager collaborates with team members, fosters innovation and proactive problem-solving, and maintains strong customer, patient, and community relationships. The role contributes to financial targets, monitors performance against budgets, and addresses shortfalls with timely solutions. It also suggests organizational strategies related to becoming the provider and employer of choice, works with the Medical Director, leadership, and staff to support quality operations and educational experiences, and establishes and monitors operational performance standards. The position is primarily based in an office, with daily exposure to other department areas and occasional outside work. The manager must be available for 24-hour recall in emergencies, respond to mass-casualty, disaster, or other large-scale events affecting the division, and support other divisions as needed. Work schedule flexibility is required to meet company demands.

Requirements

Currently licensed in Michigan as an EMT or Paramedic at minimum.
Three to five years of supervisory experience.
Possess FEMA NIMS IC-100.b, 200.b, 700, and 800.b upon hire.
Obtain NIMS ISC 300 and 400 within one year.
Possess and maintain a valid Michigan driver license and an acceptable driving record as defined by MMR’s insurance carrier.
Ability to drive according to MMR standards and pass written and road driver examinations.
Knowledge of clinical skills in basic and advanced life support.
Ability to exercise authority with logic and consistency.
Ability to communicate effectively in spoken and written English.
Ability to remain calm under pressure and gain respect from others.
Ability to identify problems before they occur, minimize on-duty stress, and effectively handle stressful situations.
Knowledge of rules, regulations, and laws pertaining to EMS and ambulance operations.
Knowledge of business, management, and fiscal skills, with the ability to implement them.
Advanced computer skills, including Microsoft Word, Excel, and PowerPoint.
Proficiency with EPCR software.
Knowledge of key concepts and variables defining the ambulance industry, including critical issues, economic vulnerabilities, measurements, and information sources.
Must be at least 18 years old.
Dexterity to operate standard office equipment; ability to stand or sit for extended periods; and ability to lift at least 15 pounds.

Nice To Haves

IC certification preferred.
CCT preferred.
Bachelor’s degree in business, EMS, or a related field preferred.

Responsibilities

Implement MMR’s culture of high accountability and employee engagement through actions and interactions throughout the organization.
Build relationships with employees based on trust and respect.
Coach and mentor future leaders; identify and develop leaders for team building, succession planning, and engagement.
Contribute positively to team functionality and collaboration.
Address challenges with innovation and creativity, and foster growth and change proactively.
Maintain positive customer and patient relationships and high standards of customer service.
Cultivate relationships with community leaders and represent MMR positively in the market.
Play an active role in creating market and departmental financial targets and regularly monitor actual performance against targets.
Meet or exceed budget targets and proactively address shortfalls with timely, creative solutions.
Determine departmental needs and develop strategies using sound judgment and integrity.
Suggest organizational strategies related to MMR becoming the provider of choice and employer of choice.
Work with the Medical Director, leadership, and staff to ensure quality operations and outstanding educational experiences.
Meet established outcomes and performance goals.
Create, measure, and monitor operational performance standards and ensure division performance and efficiency.
Respond to mass-casualty, disaster, and large-scale events affecting the division and support other divisions as required.
Be available for recall 24 hours a day for emergency situations and maintain schedule flexibility to meet company demands.
Evaluate subordinate performance objectively and accurately, delegate effectively, and exercise authority consistently.