Operations Manager - ME Trouble Department
About The Position
The Operations Manager supervises a high-performing, safety-focused operations team across multiple functions, facilities, or commodities. The role drives efficient and cost-effective use of resources through consistent application of policies and procedures, while assuring safe, reliable, and compliant operations and customer satisfaction. The manager drives continuous improvement and attainment of corporate and business-unit strategies, goals, objectives, and performance metrics. The position provides visible safety leadership, oversees crew effectiveness and work quality, recruits and develops employees, manages performance, and builds relationships with internal and external stakeholders. It also coordinates work execution and documentation in compliance with company policies, labor agreements, and regulatory standards. The role must work an on-call schedule. Xcel Energy supports a hybrid work model, with many roles expected onsite three days per week, though expectations vary by role, team, and business needs.
Requirements
- At least five years of experience in design, construction, operations, engineering, or maintenance of utility systems or power generation plants, or in related industries or fields, or equivalent experience.
- Ability to work an on-call schedule.
- Demonstrated technical expertise in the applicable functional area, including standards, procedures, and relevant government and environmental regulations.
- Operational knowledge of work and asset management applications and analytical/reporting applications.
- Demonstrated ability to lead change and communicate company and business-area strategies and objectives effectively to varied stakeholders.
- Proven results in achieving performance and operational metrics and driving process adherence.
Nice To Haves
- Associate or technical degree.
- Three years of supervisory experience.
- Completion of an approved apprentice program in an appropriately related craft.
- Experience working as or with bargaining-unit employees.
Responsibilities
- Provide visible safety leadership and help create, implement, and continually improve a strong safety culture in partnership with the Safety Consultant.
- Promote real-time safety accountability through safety meetings, job briefs, audits, training, accident investigations and event assessments, and job-site observations.
- Evaluate team performance using operational efficiency, reliability, and quality metrics; take corrective action as appropriate, with attention to process adherence and data integrity.
- Identify continuous-improvement opportunities and drive adoption of process changes through collaboration and clear expectations.
- Lead crew effectiveness, quality, and productivity; maintain a presence in the work environment and help remove barriers involving prerequisites, materials, stakeholders, and other issues.
- Ensure crews have the appropriate composition and skills to meet operational, reliability, customer, and financial objectives.
- Assist with resource forecasts and provide input to longer-term work plans.
- Recruit employees, participate in workforce and development planning, establish expectations, manage performance, provide training and coaching, and promote employee engagement.
- Represent the organization in bargaining-unit discussions, grievances, corrective actions, and employee development.
- Build and maintain effective internal and external relationships with groups that support Operations.
- Provide working knowledge of necessary systems and resources to assist employees, work groups, customers, and stakeholders; enable crews to resolve issues and improve satisfaction.
- Oversee and coordinate work execution and documentation in accordance with company policies and procedures, labor agreements, and regulatory standards.
- Support and ensure completion of required compliance and technical training; establish, monitor, and track processes to ensure regulatory compliance.
Benefits
- Annual Incentive Program
- Medical/pharmacy plan
- Dental insurance
- Vision insurance
- Life insurance
- Dependent Care Flexible Spending Account
- Health Care Flexible Spending Account
- Health Savings Account, if enrolled in an eligible health plan
- Limited-Purpose Flexible Spending Account, if enrolled in an eligible health plan and HSA
- Transportation Reimbursement Account
- Short-term disability
- Long-term disability
- Employee Assistance Program
- Fitness Center Reimbursement, if enrolled in an eligible health plan
- Tuition reimbursement
- Transit programs
- Employee recognition program
- Pension
- 401(k) plan
- Paid time off
- Holidays
- Volunteer Paid Time Off
- Parental Leave
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
