Operations Manager

Aussie Pet Mobile of Livingston and Westfield•Maplewood, NJ

19d•$25 - $30•Hybrid

About The Position

This is the PERFECT career for animal lovers who desire to make a real difference in the lives of pets and their families. We are looking for a full or part-time OPERATIONS MANAGER who is excited to support a growing mobile pet grooming business. Be a part of building a growing business. Competitive salary & flexible schedule (part-time to full-time option available). Personal vehicle mileage reimbursed. More benefits to come as we grow! Founded in Australia in 1996, Aussie Pet Mobile (soon to be Bark & Mane) established its global headquarters in the United States in 1999 and has grown to become the number one franchised brand in mobile pet grooming worldwide. Our mobile pet grooming van is custom-designed with air conditioning, heat, electricity, and water, and relies on no outside electrical or water hookups. We are environmentally friendly! The van’s spacious interior helps pets maneuver easily and enhances the groomer’s ability to ensure all of the pet’s needs are met. Aussie Pet Mobile is 100% cage-free, one-on-one attention in the comfort of our client’s driveway. We are seeking an Operations Manager to help lead day-to-day operations. This person will solve problems in real time, support our grooming team, keep the fleet operating smoothly, and ensure customer satisfaction leading to repeat business and referrals. The ideal candidate has an “owner mindset”; an operator who takes initiative, builds structure, and brings solutions. This is a hands-on role for someone who is highly organized, people-and-service-oriented, and excited to help scale a premium service business.

Requirements

Very reliable
Loves animals
Excellent customer service skills
Relationship building skills
Excellent listening skills
Team player
Clean driving record
5+ years of operations, office management, dispatch, service management, hospitality, or similar experience
Strong organizational and project management skills
Excellent communication and customer service skills
Comfortable handling multiple priorities in a fast-moving environment
Strong attention to detail and accountability
Ability to work independently with sound judgment
Comfortable learning and using scheduling / dispatch software systems
Valid driver’s license and clean driving record

Nice To Haves

Pet industry experience a plus

Responsibilities

Resolve real-time issues involving appointments, customers, vans, or staff
Serve as first point of escalation for customer service and same-day operational decisions
Support dispatch operations, routing quality, and schedule flow
Provide backup dispatch coverage as needed
Restock vans and manage supply inventory
Manage semi-weekly van cleaning, reset, and readiness
Schedule and track preventative maintenance and repairs
Troubleshoot van issues and respond in the field when needed
Build trust with groomers and support day-to-day team needs
Reinforce company standards, SOPs, and communication expectations
Assist with hiring logistics, onboarding, and future staffing growth
Support implementation of pricing updates or operational changes
Help drive Google review growth initiatives
Coordinate local marketing efforts and partnerships
Improve workflows, systems, and administrative processes
Support performance goals tied to revenue, client satisfaction, van utilization, and employee retention
Identify operational bottlenecks and recommend improvements