Operations Manager-Building Materials & Construction Industry

DH Pace • Fayetteville, AR

3d • Onsite

About The Position

The DH Pace Company, Inc. in Springdale, Arkansas is seeking an Operations Manager to lead and oversee their Operations Department. This role involves managing personnel, improving operational processes, ensuring timely and skillful job performance, and collaborating to meet divisional sales and profit objectives. The ideal candidate will have strong operational management experience in a service industry, with a focus on customer satisfaction and profitability. The company is a family-owned, privately held business with over 60 offices across the US, specializing in door, docking, and security products.

Requirements

• Minimum 2 years’ performance as Department Manager, Operations Manager and/or Project Manager in the Service Provider industry.
• Familiarity and knowledge of construction project management and installation of building materials.
• Possess an ability for technical applications, mechanical/electrical systems and problem solving.
• Experience conducting meetings with exempt and non-exempt personnel.
• Experience hiring, training, developing and conducting annual performance reviews.
• Must enjoy a high level of activity in a hands-on environment where there is an emphasis on meeting deadlines and providing unmatched customer service.

Nice To Haves

• Bachelor’s degree preferred.

Responsibilities

• Lead and oversee operations and personnel associated with efficiently, effectively, safely, and profitably.
• Manage and improve operational processes and procedures with the objective of providing maximum profit and return with an emphasis on customer satisfaction and return business.
• Effectively manage operations to ensure sold jobs are timely scheduled and skillfully performed to achieve divisional budgeted sales and gross profit objectives.
• Collaborate to ensure operating budgets and sales goals align and are on track monthly.
• Deliver Profit Dollars and the return on sales that meets or exceeds the yearly financial budget/forecast.
• Establish objectives and action plans and ensure all are consistent with corporate objectives.
• Hire, train and develop new employees; improve individual performance through daily coaching, project outcomes, Scorecard reviews, and performance reviews.
• Effectively lead meetings, set performance expectations and hold employees accountable.
• Communicate with customers directly to solicit feedback, solve problems and/or learn of new sales opportunities.

Benefits

• Comprehensive medical, dental, and vision coverage — available your first full month
• Generous paid time off plus paid holidays and floating holidays
• Company-paid life insurance, short-term disability, and long-term disability
• 401(k) with employer match
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options
• Voluntary benefits including supplemental life and critical illness coverage
• Employee discounts for you and your immediate family
• Competitive compensation with annual performance reviews

What This Job Offers

• Job Type: Full-time
• Career Level: Manager