Operations Manager - Elliot, ME

Odeko•Eliot, ME

2d•Onsite

About The Position

Odeko is the all-in-one operations and technology partner to more than 20,000 independent coffee shops, cafes and other food establishments. Through the Odeko web portal and mobile app, customers can purchase supplies from hundreds of national and local brands, track ordering trends, finance equipment, and access insurance. Customers that use Odeko can increase their revenue, reduce their environmental footprint, and save significantly on their cost of goods and time spent on vendor management. Odeko is on a mission to continuously develop technology to champion your neighborhood cafes, coffee shops, and other independent F&B establishments. Local coffee shops and cafes are the backbone of any given community, and we’re here to help manage the day-to-day tasks with a platform so intuitive, it’s kinda like magic. The Odeko team is diverse, passionate, and innovative. Our 400+ employees are spread across numerous departments and business lines, but are single-minded in our mission to develop technology to support the many needs of our customers. We believe that small businesses need support now more than ever, and that Odeko is uniquely positioned to provide that support.

Requirements

3+ years running warehouse, fulfillment, or logistics operations
A track record of getting hourly teams to show up and perform, even when the pace doesn't let up
Comfort with WMS tools, handheld scanners, and final mile dispatch — or a fast learner's confidence that you'll pick it up
A high school diploma or equivalent
Stamina for a shift that moves — lifting up to 50 lbs. and staying on your feet

Responsibilities

Picking, packing, routing, dispatching — you're the one making sure it all clicks into place, shift after shift.
Build the plan, adjust it on the fly, and make the call when priorities shift mid-shift.
Provide real coaching and mentorship to Ops Leads and hourly associates.
Train people up, mentor them through the tough days, and run huddles and handoffs that keep everyone aligned.
Ensure SOPs are followed and stick.
Keep an eye on accuracy, partner with site leadership on improvements, and keep the warehouse running safe, clean, and organized.
Be the first on the scene when something breaks on the floor, and know when to solve it yourself or loop in the Site Lead or GM.
Keep everyone in the loop, up and down the chain, without the noise.