Operations Manager - Bloomington, IL 61704

DH Pace • Bloomington, MN

2d • Onsite

About The Position

The DH Pace Company, a family-owned and privately held business with over 60 offices across the United States, is seeking an Operations Manager for its Bloomington, IL location. This role is crucial for managing day-to-day operations, ensuring timely project completion, and driving revenue growth in automatic entry doors, manual entry doors, commercial doors, and residential garage doors. The ideal candidate will have a passion for operations, project management, sales, and customer service, with a proven ability to foster team building. The Operations Manager will work closely with skilled field installers and service technicians to meet customer expectations and achieve financial objectives.

Requirements

• Minimum three (3) years’ experience managing field and office personnel, sales, projects, budgets and financials, ordering materials, and interfacing with customers and sales staff.
• Proficient with Windows based programs and ERP/CRM systems.
• Analytical skills to evaluate operational data, processes, procedures, financial results, survey feedback and other metrics to determine cause/effect relationships with ability to isolate key information and discern the impact of process or procedural changes.
• Possess an ability for technical applications and mechanical systems.
• Good driving record and valid driver’s license required.
• Successful completion of references, employment verifications, background check, and drug screen required in advance of hire.

Nice To Haves

• Bachelor’s degree preferred.
• Willing and available to train up to three (3) different times during the first 90-days in St. Louis, MO.

Responsibilities

• Assist with employee/job scheduling and technical/mechanical troubleshooting.
• Manage day-to-day operations with a high sense of urgency in a fast-paced culture.
• Ensure staff perform daily tasks according to company best practices, policies, and procedures.
• Gain a full understanding of operational and sales procedures, customer satisfaction, staff management, and profitability.
• Call on customers for sales opportunities and prepare bids and quotes.
• Ensure proper pool management, correct routing efficiencies, and daily schedules to maximize department capacity while providing high customer service.
• Effectively manage to ensure positive results on all Length of Service reporting and metrics.
• Ensure productive SODD and Ageing meetings happen weekly and are effective.
• Assist with hiring, training, and developing employees; improve individual performance through coaching and yearly performance reviews.
• Effectively communicate with customers, ensuring the highest quality service.
• Occasional travel to jobs sites/customers as necessary.
• Develop and lead monthly safety meetings, department meetings, and financial reviews.
• Achieve financial objectives set forth by the senior management team.
• Other responsibilities and projects as assigned.

Benefits

• Comprehensive medical, dental, and vision coverage — available your first full month
• Generous paid time off plus paid holidays and floating holidays
• Company-paid life insurance, short-term disability, and long-term disability
• 401(k) with employer match
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options
• Voluntary benefits including supplemental life and critical illness coverage
• Employee discounts for you and your immediate family
• Competitive compensation with annual performance reviews

What This Job Offers

• Job Type: Full-time
• Career Level: Manager