Operations Manager - Bloomington, IL 61704

DH Pace • Bloomington, IL

2d • Onsite

About The Position

The DH Pace Company, Inc. in Bloomington, IL is seeking an Operations Manager. This role is ideal for someone passionate about operations, project management, sales, and customer service, with a proven ability to foster team-building strategies. The Operations Manager will collaborate with skilled field installers and service technicians to ensure timely completion of customer projects, meeting customer expectations. This role is crucial for increasing revenue from new construction and service work related to automatic entry doors, manual entry doors, commercial doors, and residential garage doors.

Requirements

• Minimum three (3) years’ experience managing field and office personnel, sales, projects, budgets and financials, ordering materials, and interfacing with customers and sales staff.
• Must be willing and available to Train up to three (3) different times during first 90-days in St. Louis, MO.
• Proficient with Windows based programs and ERP/CRM systems.
• Analytical skills to evaluate operational data, processes, procedures, financial results, survey feedback and other metrics to determine cause/effect relationships with ability to isolate key information and discern the impact of process or procedural changes.
• Possess an ability for technical applications and mechanical systems.
• Good driving record and valid driver’s license required.
• Successful completion of references, employment verifications, background check, and drug screen required in advance of hire.

Nice To Haves

• Bachelor’s degree preferred.

Responsibilities

• Assist with employee/job scheduling and technical/mechanical troubleshooting and problem resolution.
• Manage day-to-day operations with a high sense of urgency in a fast-paced culture, ensuring staff perform daily tasks according to company best practices, policies, and procedures.
• Gain a full understanding of operational and sales procedures, customer satisfaction, staff management, profitability, and return on sales to meet or exceed the annual financial budget/forecast.
• Call on customers for sales opportunities, prepare bids and quotes to increase sales revenues.
• Ensure proper pool management, correct routing efficiencies, and daily schedules maximize department capacity while providing high customer service.
• Effectively manage to ensure positive results on all Length of Service reporting and metrics.
• Ensure productive SODD and Ageing meetings happen weekly and are effective.
• Assist with hiring, training, and developing employees; improve individual performance through regular coaching and yearly performance reviews.
• Effectively communicate with customers, ensuring the highest quality service has been provided; occasional travel to job sites/customers as necessary.
• Effectively develop and lead monthly safety meetings, department meetings, and financial reviews, and achieve financial objectives set forth by the senior management team.
• Other responsibilities and projects as assigned.

Benefits

• Comprehensive medical, dental, and vision coverage — available your first full month
• Generous paid time off plus paid holidays and floating holidays
• Company-paid life insurance, short-term disability, and long-term disability
• 401(k) with employer match
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options
• Voluntary benefits including supplemental life and critical illness coverage
• Employee discounts for you and your immediate family
• Competitive compensation with annual performance reviews

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level