Operations Manager (Business Operations & Customer Experience)

Voda Cleaning & Restoration of Rochester•Town of Gates, NY

7d•Onsite

About The Position

We’re launching a new restoration company in Rochester backed by a national brand - and we’re looking for a high-level, customer-focused operator to help run business operations. You’ll work directly with the owner and help build the company from the ground up, keeping operations tight, customers taken care of, and the business moving forward every day.

Requirements

Strong customer-facing background (retail, restaurant, hospitality, or restoration)
Experience promoting brand and seeing opportunity to generate new business
Highly reliable - shows up, follows through, and gets things done
Organized and detail-oriented with a sense of urgency
Strong communicator (phone, in-person, email)
Comfortable in a fast-paced, hands-on environment
Tech-savvy and comfortable using systems, apps, and digital tools
Understands tools, trades, or has general handyman-type awareness
Desire and ability to do physical labor

Responsibilities

Manage day-to-day operations, scheduling, and job flow
Keep jobs organized, on track, and moving internally
Support estimating, invoicing, and job documentation
Support team with proper documentation so that jobs are paid accurately and on time
Manage A/P and A/R
Communicate with insurance companies to support timely approvals and payment
Handle incoming calls, customer communication, and follow-ups
Ensure a high level of customer experience from first call through job completion
Support sales and estimating to maintain momentum with prospects and help close business
Assist in building relationships with referral partners and customers
Represent the company locally (BNI, chamber, trade events) to help build the brand
Help build systems, processes, and structure as the company grows
Communicate across the team to keep everyone aligned and executing at a high level
Solve problems proactively and keep things moving without waiting for direction