Operations Manager

BIRMINGHAM ZOO INC•Birmingham, AL

1d•Onsite

About The Position

The Operations Manager is responsible for ensuring the Zoo is ready for daily operations to deliver a high-quality, consistent guest experience. This role oversees planning and management of operations including grounds and upkeep, rides and attractions, and janitorial services, and works closely with Events and cross-functional teams to support successful programs and guest satisfaction. The Manager of Operations contributes to operational planning, coordination, and implementation of practices that support efficiency, consistency, and safe operations across the Zoo. All employees serve as ambassadors of the Zoo and are expected to act in a professional manner consistent with the Zoo’s mission and its core values of Passion, Excellence, Teamwork, Stewardship, and Inclusion. This expectation applies when interacting with the public or when reasonably perceived as representing the organization.

Requirements

High school diploma or equivalent is required.
Several years of experience in operations, facilities, or a related field is required, including demonstrated experience supervising or leading staff.
Demonstrates the ability to plan, organize, and prioritize work in an efficient and cost-effective manner while supporting operational goals.
Communicates clearly and respectfully, including the ability to present information and collaborate effectively across teams to meet deadlines.
Demonstrates integrity, professionalism, and discretion in handling sensitive information and organizational matters.
Applies critical thinking, organization, and time management skills, maintains proficiency with standard computer applications, and supports a mission-driven and team-oriented work environment.
Employees working in or around animal areas may be required to meet health and safety requirements based on job duties and risk exposure, in accordance with applicable law. These requirements may include TB testing, rabies vaccination or titer verification, and documentation of other vaccinations.
May be required to obtain and maintain First Aid/CPR certification or be willing to complete training and certification as a condition of the role.
Will be required to operate Zoo-owned vehicles (including golf carts), powered equipment, and/or ride or attraction systems.
Must possess and maintain a valid driver’s license and an acceptable driving record in accordance with Zoo policy.
A pre-employment Motor Vehicle Report (MVR) check will be conducted, and an annual MVR review is required.
May be required to travel on occasion.

Nice To Haves

Additional college coursework is preferred.
Experience in a zoological institution, theme park, or similar environment is preferred.

Responsibilities

Leads and participates in daily operations as a working manager, including setting and modeling guest service standards and ensuring grounds, facilities, attractions, and cleanliness meet organizational expectations.
Supervises and supports assigned staff, including hiring, coaching, performance management, and development, while fostering a respectful and collaborative team environment.
Develops, implements, and monitors operational policies and procedures, and collaborates with leadership to address issues and support continuous improvement.
Coordinates operational support for daily activities and events, including setup, breakdown, and collaboration with cross-functional teams to support successful guest and client experiences.
Oversees operational systems and resources, including equipment, supplies, waste management, and facility needs, ensuring organization, availability, and efficient use.
Supports safe operations by reinforcing established safety practices, maintaining required documentation (e.g., training and equipment records), and addressing concerns in collaboration with appropriate teams.
Adheres to all organizational policies and procedures as outlined in the Employee Handbook and applicable departmental guidelines.
Maintains working knowledge of all functional areas and performs job duties alongside staff as needed to support operations.
Will be included in the Manager on Duty (MOD) rotation.