Operations Manager CA

CVS Health•Anaheim, CA

19d•$22 - $36

About The Position

The Operations Manager is a member of the Store Management team who supports the company’s purpose of helping people on their path to better health. The role drives store execution and performance and builds consumer loyalty through excellent customer service. Under the supervision of the Store Manager, the Operations Manager helps maintain an engaged and productive store team through strong leadership, initiative, and leading by example. The role supports the Store Manager in the overall leadership and strategic operation of a CVS/pharmacy store, including store management and policy implementation, sales and inventory management, employee staffing, training and development, financial management, and customer service leadership. This position is not part of the CVS/pharmacy Retail Management Development Program and is not eligible for direct promotion to Store Manager. The position is full-time, with an anticipated 40 hours per week. A flexible schedule is required, including some early morning, overnight, and weekend shifts, with overtime as needed and availability to respond to urgent store issues. The stated pay range is $21.90–$35.90 per hour. The position is eligible for a benefits package that includes medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Requirements

Ability to use deductive reasoning and advanced analytical skills.
Computer skills.
Advanced communication, leadership, supervision, and influencing skills.
Ability to work a full-time flexible schedule, including some early morning, overnight, and weekend shifts.
Ability to work overtime as needed and respond to urgent issues at the store.
High school diploma or equivalent required.

Nice To Haves

Experience as a retail manager or supervisor.

Responsibilities

Lead others and work effectively with store crews.
Supervise, assign, and direct the activities of the store crew.
Communicate information to store crew and supervisors openly and in a timely manner.
Support the Store Manager with action plans for operational and service improvement.
Assist customers with questions, problems, and complaints.
Promote the CVS customer service culture by greeting customers, offering help, and thanking them.
Support overall store management, supervision, and policy implementation.
Support sales and inventory management, employee staffing, training and development, financial management, and customer service leadership.