Operations Manager
About The Position
Elevated, the fastest-growing independent elevator services provider in the nation, is proudly powered by APi Group, a global leader in safety and specialty services. Elevated operates in 58 markets across 22 states, bringing together the industry’s best technicians to deliver exceptional service backed by APi Group's world-class corporate infrastructure. With over 500 locations globally, APi Group reinforces Elevated’ s local operations, ensuring our technicians can thrive and deliver innovative solutions that meet customer needs. Both Elevated and APi Group share a commitment to creating a people-first culture that focuses on leadership development and professional growth. APi Group’s purpose, We Build Great Leaders , drives both companies to empower employees at all levels. Whether at the local level or within the broader APi network, our teams are guided by a distinct leadership culture that fosters collaboration, innovation, and excellence. Together, we are redefining elevator services with entrepreneurial spirit, superior service, and a shared vision of becoming the global standard of excellence.
Requirements
- Thorough knowledge of the elevator industry and general management methods within the elevator industry
- Bachelor's degree (only to be substituted with extensive industry and management experience); or two years' experience managing on a branch departmental level; or an equivalent combination of education and experience
- Ability to define problems collect data, establish facts and draw valid conclusions.
- Ability to interpret an extensive variety of technical instructions in mathematical or diagram form, and deal with several abstract and concrete variables.
Responsibilities
- Supervises Route and Repair Technicians direction and training, and communicating company policies, procedures and objectives
- Administers company safety program. Includes performing safety audits when necessary and stressing the importance of safety to all employees
- Visits job sites and performs quality audits to insure that route work is being completed efficiently and in a cost effective manner
- Identify issues that could potentially affect the overall reliability of customer’s equipment
- Uses Company financial reporting review route management and callbacks
- Make necessary changes to improved profitability
- Provide technical input to sales staff on the scope of work and materials needed to bid repair work. Includes calculating labor and material costs
- Enforce Cancellation Reduction Program. Work with branch manager and service sales managers to address customer’s needs
- Maintains up-to-date knowledge of all federal, state and local elevator industry code requirements
- Maintains strong familiarity of industry products by reviewing equipment updates and supplier goods
- Administer parts program for contract service and repair to meet budget expectations and customer satisfaction
- Manages the elevator repair process and ensures repairs are completed in a efficient and cost effective manner
- Other duties assigned by Branch Manager
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
