Operations Manager, DSD

Ascend•Concord, NC

About The Position

Ascend and our affiliates—DTS, DSD, and Fuchs—are shaping the future of regional truckload transportation by combining smart technology with a deep commitment to efficiency and fairness. Our goal is to provide shippers with high-performance solutions while fostering an inclusive workplace where drivers can thrive, achieve their goals, and maintain a strong work-life balance. The DFD Operations Manager is accountable for leading a team of Fleet Managers and Planners to provide the most efficient transportation solutions for our customers.

Requirements

Minimum 5 years of experience in operations management in a driver facing role in the transportation industry.
Knowledge of DOT Rules & Regulations.
Availability to be reached after hours for operational situations, if relative to position.
Strong leadership, coaching, and team development skills.
Effective self and team management with attention to detail.
Excellent communication for customer interactions and collaboration across all levels.
Proficiency in Microsoft Office and ability to work with TMS (TMW, PeopleNet).
Experience setting and achieving KPI-driven goals.
Independent decision-making and strategic problem-solving.
Strong relationship-building to drive results in a team-oriented environment.
Ability to meet deadlines and deliver exceptional service through planning and engagement.
Dedicated to fostering a culture of trust and safety.

Nice To Haves

Bachelor’s Degree preferred.

Responsibilities

Oversee daily operations, ensuring compliance with safety, legal, ethical, and profitability standards while optimizing efficiency.
Manage driver performance, including training, coaching, and disciplinary actions, while administering safety programs.
Monitor loads proactively, addressing service failures, weather delays, and equipment issues with timely communication.
Enhance customer relationships and collaborate with vendors to streamline equipment management.
Lead problem resolution by identifying inefficiencies, analyzing key metrics, and implementing process improvements.
Review operational performance with leadership and adjust workflows to meet customer demands.
Ensure effective communication across operations, drivers, and all levels of management.
Supervises others and is responsible for being results oriented, collaborative, delegating effectively and striving for harmony, ensuring team effectiveness.
Accountable for hiring and for continued development of direct reports.
Provides current, direct, complete, and "actionable" positive and corrective feedback to others.
Reduce workforce turnover by improving employee relations.
Handles discipline and termination of employees in accordance with company policy.
Holds self and others accountable to demonstrate Ascend/DTSs Values: Zero Safety Events; Be Courageous; Act with Integrity; Inspire Trust; Teamwork; Have Fun and Build a Legacy.