DSD Dispatcher

ICEE•La Vergne, TN

1d•Onsite

About The Position

ICEE DSD Dispatcher is required to be quick at multi-tasking. Must have the ability to retain information given. Must be able to work in a fast-paced environment and work as a team player. Ability to handle high call volumes from field personnel daily. Strong organizational skills. Strong follow-up skills. Must type 45 wpm. Must have previous dispatching background in routing and mapping.

Requirements

Must type 45 wpm
Must have previous dispatching background in routing and mapping
Strong attendance Record
Strong knowledge of Dispatch functions and work flow with all areas in Dispatch
Positive and friendly attitude
Ability to multi-task in a fast paced department with ability to follow through with each task given
Ability to work in a Team Environment and assisting fellow co-workers when needed
ability to adapt to ongoing changes in procedures and policies
Able to process high volumes of work on a daily basis with positive outcome
Strong knowledge in map reading with the understanding of routing calls
Prior role dispatching service techs with a minimum 1 to 2 years’ experience is preferred
Demonstrated problem-solving skills and analytical skills
Excellent customer service skills, communication skills, and interpersonal skills
Track record of meeting or exceeding department performance goals

Responsibilities

Run daily reports for area Service Managers
Routing and scheduling of multiple Field Personnel daily
Handling priority accounts and managing work volume in each area
Calling Customers every day with updates and ETA’s
Updating Field Managers daily with new calls and priority calls that come in
Communicating to Field Personnel constantly on phones, email, & PDA
Routing and re-routing calls sent to Technicians / Route Drivers on minute’s notice
Closing out high volumes of calls