Operations Manager - Long Island

Window Nation • Deer Park, NY

3d • Onsite

About The Position

Window Nation is seeking an Operations Manager to lead and grow its installation and branch operations for its Long Island branch. This role will oversee the full scope of operational and install processes, ensuring efficiency, quality, profitability, and stellar customer experience as they launch their newest location. The position is based onsite at the new Long Island market location in Deer Park, NY. The company emphasizes craftsmanship, innovation, and customer satisfaction, aiming to be a trusted leader in home improvement. They are looking for driven team members who thrive in a high-growth environment and want to make a lasting impact.

Requirements

• High school diploma, GED, or equivalent education.
• 7+ years of experience in operations, production, manufacturing, logistics, distribution, or a related industry.
• 4+ years of progressive leadership or management experience, with proven ability to lead teams and drive results.
• Valid driver’s license.
• Background in service and installation operations management within the home improvement, construction, remodeling, or similar industries.
• Ability to manage branch financials, including budgeting, P&L oversight, and cost control.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Teams, Outlook, etc.).
• Must be authorized to work in the United States on a permanent basis without the need for current or future visa sponsorship.

Nice To Haves

• Bachelor’s degree in business, operations or construction management, or related field.
• Ability to accurately measure and determine installation requirements for windows, doors, and other home improvement products.
• Knowledge of building codes, construction techniques, safety standards, and compliance requirements.
• Previous experience recruiting, managing, and onboarding independent contractors or installation crews.
• High level proficiency with CRM systems; experience with Salesforce or Microsoft Dynamics is a plus.
• Strong analytical and results-oriented mindset with the ability to interpret data, identify trends, and translate insights into actions.

Responsibilities

• Develop and manage the branch operational plan that meets the company’s goals and objectives.
• Deliver on branch margin and profitability targets; recommend, implement, and monitor actions to increase revenue generation and profitability.
• Recruit, onboard, and manage employees; maintain appropriate staff levels based on pipeline indicators.
• Maintain positive customer relationships; identify, monitor, and manage customer service standards.
• Collaborate with the regional team to identify, develop, and implement best practices and SOPs.

Benefits

• Competitive pay and performance-based bonus opportunities
• Full benefits package including medical, dental, vision, life, and 401(k) retirement options
• Paid time off
• Growth opportunities within a rapidly expanding company
• A supportive team culture where your contributions matter and craftsmanship is celebrated
• Training to help you succeed from Day One

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED