Operations Manager-CA

CVS Health•Galt, CA

About The Position

The Operations Manager is a member of the CVS/pharmacy Store Management team and helps advance the company’s purpose of supporting people on their path to better health. The role drives store execution and performance and builds consumer loyalty through excellent customer service. Under the supervision of the Store Manager, the Operations Manager supports total store leadership and strategic operations, including overall store management, supervision and policy implementation; sales and inventory management; employee staffing, training and development; financial management; and customer service leadership. The position is not part of the CVS/pharmacy Retail Management Development Program, and Operations Managers are not eligible for direct promotion to Store Manager. Candidates seeking a short-term path to Store Manager are directed to apply for Store Manager in Training openings. This full-time role requires a flexible schedule that may include early morning, overnight and weekend shifts, overtime as needed, and responding to urgent store issues. The anticipated schedule is 40 hours per week. The typical pay range is $21.90–$35.90 per hour; the actual offer depends on factors including experience, education and geography. This position is eligible for a comprehensive benefits package supporting colleagues’ physical, emotional and financial well-being. Benefits include medical, dental and vision coverage, paid time off, retirement savings options, wellness programs and other resources, subject to eligibility. Additional details are provided during the application process and through Benefits Moments.

Requirements

High school diploma or equivalent.
Deductive reasoning ability, advanced analytical skills and computer skills.
Advanced communication, leadership, supervision and influencing skills.
Ability to work a full-time flexible schedule, including some early morning, overnight and weekend shifts.
Ability to work overtime as needed and respond to urgent store issues.

Nice To Haves

Experience as a retail manager or supervisor.

Responsibilities

Lead others and work effectively with store crews.
Supervise, assign and direct activities of the store’s crew.
Communicate information to store crew and supervisors openly and in a timely manner.
Support the Store Manager with action plans for operational and service improvement.
Assist customers with questions, problems and complaints.
Promote CVS customer service culture by greeting customers, offering help and thanking them.
Support store management and policy implementation, sales and inventory management, staffing, training and development, financial management, and customer service leadership.