OPERATIONS MANAGER

AFFILIATED DERMATOLOGY•Scottsdale, AZ

4d•Onsite

About The Position

Affiliated Dermatology is seeking an experienced Operations Manager to lead the day-to-day operations of our flagship and largest practice location. This is a highly visible, hands-on leadership role for someone who understands what it takes to keep a busy medical practice running effectively. We are looking for a manager who can balance people, providers, patients, schedules, operational priorities, and the unexpected challenges that come with healthcare, all while keeping the office moving forward. This is a working floor manager position. The right person will be present, engaged, and accessible to the team. You should be equally comfortable coaching an employee, reviewing staffing and performance metrics, addressing a patient concern, troubleshooting a workflow issue, and stepping onto the floor to help the team when patient volume or staffing demands require it. If your management style is to lead from behind a desk, this likely will not be the right fit. If you like being where the action is, solving problems in real time, and building a team that can perform in a fast-paced environment, we want to hear from you.

Requirements

At least 3 years of healthcare supervisory or management experience, preferably in a physician practice or ambulatory setting.
Demonstrated experience managing the day-to-day operations of a medical office or clinical practice.
Experience directly supervising staff, including scheduling, coaching, performance management, and employee accountability.
Working knowledge of clinical practice workflows and the relationship between front office, clinical staff, providers, and administrative functions.
Experience working with EMR and HRIS or workforce-management systems.
Strong organizational and prioritization skills with the ability to manage multiple competing needs without losing sight of follow-through.
Strong judgment and the ability to make timely decisions in a fast-moving environment.
Ability to remain composed and solution-focused when staffing, patient, provider, or operational issues arise.
Strong written and verbal communication skills.
Ability and willingness to be a hands-on, working manager who is actively engaged with the team.

Nice To Haves

Experience managing a high-volume, multi-provider medical practice.
Dermatology or specialty physician-practice experience.
Experience managing approximately 20–30 employees.
Experience with practice budgets, labor management, productivity metrics, and operational reporting.
CPPM certification or a degree in healthcare administration, business management, or a related field.

Responsibilities

Lead, coach, develop, and hold staff accountable for performance and expectations.
Maintain a strong, visible leadership presence throughout the practice.
Manage daily staffing and workflows to support patient volumes and provider needs.
Create and maintain employee schedules, adjusting resources as operational needs change.
Anticipate staffing and workflow challenges and address them before they impact patient care or the team.
Recruit, interview, onboard, train, and develop employees.
Conduct regular employee check-ins and performance evaluations and address performance or conduct concerns promptly.
Partner closely with providers to identify operational needs, resolve concerns, and support efficient clinic flow.
Monitor patient volumes, labor allocation, supply expenses, staffing needs, and other key operational metrics.
Manage labor and inventory budgets with an understanding of the financial impact of operational decisions.
Identify inefficiencies and implement practical improvements to workflows, processes, and communication.
Handle escalated patient concerns professionally and work toward appropriate resolution.
Coordinate equipment, facility, and supply needs.
Ensure practice policies, procedures, safety standards, HIPAA requirements, and applicable regulations are consistently followed.
Serve as a liaison between the office and departments including Operations, Human Resources, Revenue Cycle Management, IT, Marketing, and Finance.
Communicate clearly with leadership regarding staffing, provider needs, operational concerns, and opportunities for improvement.
Step in and work alongside the team when needed. No task is "beneath the manager" when it comes to keeping the practice running effectively and supporting patients, providers, and staff.