Operations Manager - Orlando

Baker Commercial Landscaping•Orlando, FL

1d•Onsite

About The Position

The Operations Manager is responsible for the day-to-day operation of field jobs generated by the Company for the Maintenance Department. This role involves working closely with designated crews, foremen, Company administration, and management to ensure the highest standard of property maintenance and interaction with property managers and property owners. The Operations Manager reports directly to the Maintenance Division Manager. This position evolved from the Company position historically known as Account Manager, with a deliberate change in designation and title to focus on the supervision of maintenance contract work.

Requirements

Ability to relate well with people, individually and in groups.
Basic office skills, including composing letters, organizing, evaluation, planning, typing, etc.
Full understanding and use of Microsoft WORD and Microsoft EXCEL.
Knowledge in laws relating to green industry standards as they relate to landscape maintenance.
Supervisory and administrative experience.
Understanding of basic financial reports and meeting procedures.
Clean driver's license.
Crew and account management experience.
Experienced individuals only.

Responsibilities

Coordinate and attend on-site meetings with property managers and/or property owners to assist with necessary maintenance, repairs, installations, and other requests.
Compile monthly management reports.
Coordinate with office staff, foremen, and/or contractors on all repairs, maintenance, and emergencies, including developing specifications, pricing, soliciting bids, labor allocation, and organizing proposals and work order completions.
Assist property managers and/or property owners with the development of annual maintenance budgets, if requested.
Communicate requests for regular inspections of properties in accordance with required standards of Company contracts.
Respond to requests and complaints from property managers and property owners in writing or by telephone in a timely and courteous manner.
Be knowledgeable of all federal, state, and local rules and regulations affecting property maintenance procedures and safety.
Develop and implement training technologies, tools, and safety measures required in the field.
Review and approve all bills to be paid by property owners and coordinate their collection with the Administration & Finance Department.
Coordinate necessary information and assist with other departments of the Company as required.
Advise, consult, and coordinate additional work such as Budgeted and Recommended Landscape Upgrades and other special projects outside of Contracted Services on contractual budgets with designated personnel of the Sales Department.
Consult with General Manager and Sales personnel prior to committing labor resources for any contracted work.
Ensure all proposals submitted are approved, either verbally or in writing, in accordance with designated arrangements made upon execution of the contract(s) or Company policy.