Operations Manager (2 - 11 PM)

FCP Euro • Milford, CT

8d • Onsite

About The Position

At FCP Euro, Operations Managers do more than run shifts. They build teams, improve systems, and help deliver the final touchpoint in the customer experience. FCP Euro is not a traditional fulfillment environment. Every order we ship represents trust from a customer who expects the right part, on time, with zero excuses. That means this role is about more than output. It is about building teams, improving systems, and creating customer experience worthy of the brand.

Reporting to the Director of Northeast Operations, the PM Operations Manager is responsible for leading day-to-day distribution center operations, developing Assistant Operations Managers, Team Leads, and front-line associates, and driving performance across safety, quality, cost, delivery, and customer experience. This role is built for a strong, hands-on leader who thrives in a fast-paced, high-volume, high-SKU environment and knows how to balance people leadership with operational discipline.

FCP Euro is the trusted home and online destination for European car owners and professionals. Family-owned since 1986, our mission is to make European vehicle ownership more enjoyable and enduring by delivering the highest quality parts, knowledge, and support people can rely on. At FCP Euro, we exist to empower owners and professionals with confidence and support to care for their European cars properly. That commitment has made us more than a retailer, but a long-term partner for those who value quality, expertise, and trust throughout the life of their vehicle.

We are looking for a leader who wants to raise the bar, develop people, challenge the status quo, and build a brand-new part of our operation. As our business grows, we are building an operation to effortlessly absorb future demand; this role will spearhead and formalize our PM operations.

Requirements

• 6+ years of leadership experience in a distribution center, fulfillment center, or operational management environment.
• Were looking for builders who can both manage existing processes and create future standards.
• Strong preference for experience in picking, packing, and shipping operations.
• E-commerce fulfillment or distribution center experience strongly preferred.
• Experience managing in a high-volume, high-SKU environment.
• Experience leading front-line teams and developing emerging leaders.
• Strong working knowledge of warehouse management systems, operational reporting, and performance metrics.
• Demonstrated ability to use data to drive decisions, improve performance, and solve problems.
• Experience with Lean, Six Sigma, or other continuous improvement methodologies preferred.
• Proven ability to operate effectively in a fast-paced environment with shifting priorities and high standards.
• Strong communication, coaching, and accountability skills.
• Comfortable working cross-functionally with HR, Safety, Facilities, Inventory, and other support teams.
• Proficiency with Google Workspace
• Flexibility to work weekends, nights, holidays, or extended hours as business needs require.
• Bilingual in Spanish preferred
• Automotive, aftermarket, parts distribution, or other complex inventory experience is a plus.

Nice To Haves

• Experience with Lean, Six Sigma, or other continuous improvement methodologies
• Bilingual in Spanish
• Automotive, aftermarket, parts distribution, or other complex inventory experience

Responsibilities

• Lead weekly and daily distribution center PM operations to ensure safe, accurate, and efficient execution of the business plan.
• Deliver results against key performance indicators, including Perfect Order Rate (POR), variable cost per line item (VCPL), on-time shipments, defect reduction, aged orders, throughput, and labor productivity.
• Build and manage labor plans that align staffing with forecasted demand, control overtime, and maintain service levels.
• Ensure internal and external SLAs are consistently achieved through disciplined execution, follow-through, and issue resolution.
• Monitor operational performance in real time, identify gaps quickly, and take decisive action to keep teams on plan.
• Own the total PM operation, including: Inbound, Outbound, and Inventory Counts teams; 30+ associates.
• Hire, build, and expand the PM team across Inbound, Outbound, and Inventory Count to optimize the operation for future schedule adjustments across 7 days.
• Work closely with AM leadership for successful shift handoff and strategy.
• Lead, coach, and develop Assistant Operations Managers, Team Leads, and front-line associates to build a strong leadership bench and a high-performing operation.
• Set clear expectations, provide direct and timely feedback, and hold teams accountable to performance, behavior, and safety standards.
• Foster a positive, feedback-rich culture built on trust, ownership, collaboration, and continuous learning.
• Create an environment where employees feel supported, challenged, and motivated to grow.
• Partner with cross-functional leaders and support teams to strengthen communication, improve execution, and elevate the employee experience.
• Drive initiatives that improve safety, quality, productivity, labor efficiency, and delivery performance.
• Standardize and refine work methods across shifts to improve consistency, reduce variation, and increase throughput.
• Use data, root-cause thinking, and frontline observations to identify bottlenecks, eliminate waste, and solve operational problems.
• Lead process improvements that strengthen customer-facing accuracy and improve overall cost-to-serve.
• Champion a culture of operational excellence where continuous improvement is part of the daily rhythm of the business.
• Keep customer experience at the center of decision-making by ensuring the operation delivers speed, accuracy, and reliability every day.
• Support a fast-moving automotive business with a complex catalog and high SKU count, where execution quality directly impacts customer trust.
• Help build an operation that can scale with the company’s continued growth while maintaining a high standard for service and team performance.

Benefits

• Company-subsidized Medical, Dental, and Vision insurance, including a zero-premium Medical plan for employees.
• Company HSA contribution.
• 120 hours of PTO (Paid Time Off), 40 hours of Paid Sick Time, plus Company Holidays
• 401 (k) with Company deposit and match.
• Discounted prices on our catalog of European car parts!

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed