Operations Manager- Charleston, SC
Window Nation•Charleston, SC
•Onsite
About The Position
Window Nation is seeking an experienced Operations Manager to lead their Installation Services team in Charleston, SC. This role involves overseeing daily branch operations, developing high-performing teams, improving operational efficiency, and ensuring exceptional customer installation experiences. The ideal candidate is passionate about leading people, improving processes, managing business performance, and driving operational excellence within a fast-paced, growing home remodeling company.
Requirements
- 7+ years of operations or service industry experience
- 4+ years of leadership experience managing teams
- 3+ years managing branch financials and P&L performance
- Experience improving operational efficiency and process execution
- Strong leadership, communication, and organizational skills
- Valid driver's license with an acceptable driving record
- Must be authorized to work in the United States on a permanent basis without the need for current or future visa sponsorship.
Nice To Haves
- Bachelor's degree
- Experience managing installation, construction, or field service operations
- Experience recruiting and managing subcontractors or independent installers
- Knowledge of residential construction, window/door installation, or building codes
- Salesforce, Microsoft Dynamics, or CRM experience
- Advanced Microsoft Office skills
Responsibilities
- Lead all daily installation operations for the branch
- Manage installation schedules, workflow, and operational efficiency
- Drive branch profitability while managing expenses and budgets
- Own branch P&L performance and margin improvement initiatives
- Analyze operational metrics and implement process improvements
- Lead, coach, and develop supervisors and team members
- Recruit, onboard, and maintain appropriate staffing levels
- Partner with Sales, Customer Service, Warehouse, and Regional Leadership to ensure seamless project execution
- Improve installation quality, productivity, and customer satisfaction
- Identify operational challenges, determine root causes, and implement long-term solutions
- Maintain compliance with company policies, licensing, and safety requirements
- Help standardize best practices across the region
Benefits
- Competitive salary: $95,000-$100,000
- Performance-based bonus opportunities
- Comprehensive medical, dental, vision, and life insurance
- 401(k) with company options
- Paid Time Off (PTO)
- Career advancement opportunities within a rapidly growing national company
- Collaborative leadership team and strong operational support
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What This Job Offers
Job Type
Full-time
Career Level
Manager
