Operations Manager - Audio Visual, Event Technology

Pinnacle Live•Boston, MA

1d•Onsite

About The Position

Pinnacle Live is a premium, in-house AV partner that elevates live event expectations for people and venues. They provide bespoke AV solutions for in-person, virtual, and hybrid meetings and live events, empowering their team to tackle tough challenges and deliver unforgettable hospitality and live event experiences. The Operations Manager will assist the Venue Director with the overall daily operational management of the venue, focusing on event execution and team development. This includes the timely set up, operation, and removal of audio visual related equipment according to company standard operating procedures, personnel management, equipment maintenance and logistics, and ensuring the utmost in guest service and client satisfaction.

Requirements

High School Graduate or equivalent
Minimum two (2) years event technology experience in a hospitality environment
Minimum two (2) years demonstrated managerial experience
Excellent communication skills with the ability to foster long-term relationships (with internal teams, external partners)
Planning ability; able to plan ahead
Excellent organizational skills
Demonstrated personnel management ability
Strong Interpersonal skills
Strong verbal and written communications skills
Strong customer focus
Strong attention to detail
Professional appearance

Responsibilities

Provide leadership in the execution of all phases of events while maintaining the highest commitment to best-in-class customer service to internal and external stakeholders
Ensure timely setting, striking of events and other essential floor activities
Maintain inventory integrity ensuring quality, functionality, organization and availability
Maintain a working knowledge of industry trends, tools and innovations
Assist Venue Director in managing budget for increased revenue and control expenses effectively including sub-rentals and labor
Train, manage, and develop staff in accordance with company SOPs facilitating elevated customer service standards, employee growth and a culture of achievement
Build strong relationships with equipment sub-rental and labor vendors to ensure they provide equipment and personnel that meet or exceed Pinnacle Live standards
Manages accurate and timely billing of events and clients
Timely creation and processing of purchase orders and vendor invoices
Attend hotel meetings, as necessary
Effectively utilizes applicable company computer systems and continually work toward updating and improving systems and technical skills required to run them
Provide technical support for events
Comply with all safety protocols and standard operating procedures
Other duties as assigned
Directs team of exempt and non-exempt personnel in accordance with company policies and applicable federal and state laws
Interviewing, hiring, and training employees
Planning, assigning, coaching, mentoring, directing work
Appraising performance
Rewarding and disciplining employees
Addressing complaints and resolving problems