Operations Manager - Janitorial

Verde Clean•Cerritos, CA

13d•$80,000 - $90,000•Hybrid

About The Position

Verde is a janitorial company focused on providing clean and healthy spaces while building a greener world. They are seeking an energetic, hands-on Operations Manager who thrives in the field, enjoys developing people, and is passionate about delivering exceptional service. The role involves leading teams, solving problems, and creating positive customer experiences, all while embodying the company's Core Values of Safety, Sustainability, Social Impact, and Awesomeness.

Requirements

Minimum 2 years of progressive operations experience, preferably in janitorial, facilities management, or service-related industries.
Minimum 2 years of experience leading and developing direct reports.
Strong organizational, problem-solving, and decision-making skills.
Ability to manage multiple priorities in a fast-paced environment.
Excellent communication and customer service skills.
Proficiency with Microsoft Office Suite (Excel, Word, Outlook, and PowerPoint).
Bilingual proficiency required (English and Spanish – reading, writing, and speaking).
A passion for leadership, service excellence, and continuous improvement.

Responsibilities

Directly lead Operations Supervisors, Leads, and Frontline Team Members.
Recruit, develop, and retain top talent.
Ensure effective onboarding and offboarding processes.
Conduct regular one-on-one meetings with direct reports.
Lead daily shift huddles using Verde's approved Huddle Guide.
Perform daily operational inspections.
Incorporate Verde's Core Values into coaching, feedback, and performance discussions.
Drive accountability while creating an engaging and supportive team environment.
Participate in Quarterly Business Reviews (QBRs).
Conduct regular customer alignment meetings.
Lead Joint Inspections with customer points of contact.
Complete quarterly site audits.
Deliver weekly reporting to customers.
Resolve customer concerns and escalate when appropriate.
Anticipate customer needs before issues arise.
Build and strengthen relationships with Tier 2 and Tier 3 customers.
Maintain budget performance across assigned accounts.
Monitor labor and ensure compliance with approved scheduling practices.
Utilize company systems including HeySage, ADP, Divvy, and other operational tools.
Identify opportunities to improve operations and grow revenue within your portfolio.
Proactively identify risks and implement innovative solutions.
Adapt quickly to new initiatives and organizational priorities.
Champion a culture where safety comes first every day.
Identify, assess, and eliminate safety hazards and operational risks.
Conduct routine site inspections and safety audits.
Investigate incidents, accidents, and near misses while implementing corrective actions.
Ensure compliance with PPE requirements and safety standards.
Partner with Environmental Health & Safety teams to maintain a safe work environment.
Lead by example through consistent adherence to Verde's safety expectations.
Promote environmentally responsible cleaning practices across all sites.
Educate employees and customers on sustainability initiatives and green cleaning methods.
Support vendor partnerships that align with Verde's environmental commitments.
Identify opportunities to reduce waste, improve efficiency, and minimize environmental impact.
Stay current on green cleaning technologies, products, and industry best practices.
Foster an inclusive, respectful, and collaborative workplace.
Encourage participation in community and volunteer initiatives.
Champion diversity, equity, and inclusion across your teams.
Model Verde's Mission, Vision, and Core Values in every interaction.
Create an environment where employees feel valued, supported, and empowered to grow.
Build strong relationships with customers through proactive communication and partnership.
Respond quickly to customer requests and ensure timely issue resolution.
Coordinate daily operations, schedules, staffing, and work assignments.
Monitor service quality and ensure compliance with scope of work and company standards.
Recognize employee contributions and celebrate team successes.
Lead with positivity, accountability, and a solutions-focused mindset.