Operations Manager

Little Leaves•Frederick, CO

9h•Onsite

About The Position

Little Leaves is hiring an Office Manager for our Frederick Center. We are a company that works one-on-one with young children with autism, providing high-quality, evidence-based ABA therapy. Our goal is to help children ages 1 to 6 with autism thrive by improving their communication, social skills, safety, and independence through individualized treatment.

Requirements

High school diploma or equivalent required.
One year of experience in office management and scheduling in a clinic and/or therapeutic practice required.
Proficient in Microsoft Office.
Strong interpersonal and communication skills.
Highly organized and detail-oriented and the ability to maintain confidentiality.
Customer service focused.
Technologically adept and enthusiastic.
Passion for serving individuals with autism.

Nice To Haves

Bachelor’s degree in business administration, healthcare management, or a related field preferred.

Responsibilities

Create and maintain daily/weekly client and staff schedules to meet daily ratios, projected budget numbers, and maximize utilization of authorized hours.
Understand, track, and communicate operational information that impacts service delivery.
Ensure all appointments have been properly entered via Central Reach for billing and reporting purposes.
Ensure all schedules are properly disseminated to staff via One Drive and Screen Cloud.
Support company operations through completion of weekly activities such as preparing payroll, completing revenue cycle audits, and managing staffing reports.
Organize office operations and procedures by controlling correspondence, maintaining filing systems, reviewing, and approving supply requisitions, and assigning and monitoring clerical functions to behavior technicians during non-billable time.
Maintain office efficiency by planning and implementing office systems, layouts, and equipment procurement.
Design and implement office policies under the direction of the Center Director by establishing standards and procedures, measuring results against standards, and making necessary adjustments.
Provide initial center orientation and training to new Behavior Technicians on center-based policies and systems.
Assist center director with communications to and from client families.
Assist the clinical team with maintaining client electronic medical records via Central Reach.
Manage staff and client tracking via Excel.
Assist center director with coaching, counseling, and progressive discipline for employees, planning, monitoring, and appraising performance results.
Provide follow-up responses to workers’ compensations, Leave of Absence (LOA), Short Term Disability (STD) and Family Medical Leave Act (FMLA) and reasonable accommodation requests (ADA) as needed.
Coordinates with the Center Director to effectively allocate center budget to meet the center needs, including inventory of materials, physical plant, and staff professional development funds.
Supervise the maintenance of office equipment.
Ensure the center is clean, safe, presentable, and appropriately set up.
Assisting center team with custodial tasks, including cleaning up after client accidents (e.g., bathroom-related incidents), sweeping the client meal area after meals, and maintaining a clean and hygienic environment throughout the facility.
Manage the reception area to ensure effective telephone and mail communications both internally and externally, responding to requests from families, staff, and professionals.
Open the center daily and assist with client drop-off and ensure Center Director or proxy has sufficient information to close the center and complete client pick up daily.
Liaison with vendors and property managers.
Perform other duties as assigned by the Center Director or Regional Director.