Operations Manager-CA

CVS Health • Arcadia, CA

11d • Onsite

About The Position

The Operations Manager is a member of the store management team and helps CVS customers on their path to better health by driving store execution and performance while building customer loyalty through excellent service. Under the supervision of the Store Manager, this role helps maintain an engaged and productive store team through leadership, initiative, and leading by example.

The Operations Manager supports the Store Manager with the overall leadership and strategic operation of a CVS/pharmacy store, including store management and policy implementation, sales and inventory management, employee staffing, training and development, financial management, and customer service leadership. This role is not part of the CVS/pharmacy Retail Management Development Program, and Operations Managers are not eligible for direct promotion to Store Manager.

Requirements

• Deductive reasoning ability, advanced analytical skills, and computer skills.
• Advanced communication, leadership, supervision, and influencing skills.
• Ability to work a full-time flexible schedule, including some early morning, overnight, and weekend shifts.
• Ability to work overtime as needed and respond to urgent store issues.
• High school diploma or equivalent required.

Nice To Haves

• Experience as a retail manager or supervisor.

Responsibilities

• Lead others and work effectively with store crews.
• Supervise, assign, and direct the activities of the store crew.
• Communicate information to store crew and supervisors openly and in a timely manner.
• Support the Store Manager with action plans for operational and service improvement.
• Assist customers with questions, problems, and complaints.
• Promote CVS customer service culture by greeting customers, offering help, and thanking them.
• Support overall store management, supervision, policy implementation, sales and inventory management, staffing, training and development, financial management, and customer service leadership.

Benefits

• Dental benefits
• Vision benefits
• Wellness resources
• Employee discounts
• Access to certain voluntary benefits and other programs, depending on hours worked and eligibility

What This Job Offers

• Job Type: Part-time
• Career Level: Manager
• Education Level: High school or GED