Operations Manager

Club Quarters • New York, NY

4d • Onsite

About The Position

At Park Terrace Hotel, we offer a refined retreat in the heart of Midtown Manhattan overlooking Bryant Park. Our hotel blends contemporary design, natural light, and thoughtful technology to create a calm, inspiring space within one of the world’s most energetic cities. Just steps from iconic landmarks and cultural destinations, Park Terrace invites guests to experience New York with ease, comfort, and style. We are seeking a strategic and guest-focused Operations Manager to lead our Front Desk and Housekeeping operations. In this role, you’ll set the tone for service excellence, mentor and develop team members, and ensure every guest interaction reflects the Park Terrace Hotel standard.

Requirements

• Proven leadership experience in front office, housekeeping or hospitality management.
• Strong recruitment, coaching, and team development capabilities.
• Excellent communication skills across in-person, phone, and digital platforms.
• Ability to manage multiple priorities in a fast-paced environment.
• Financial acumen, including payroll coordination and revenue oversight.
• Strong problem-solving skills with a guest-first mindset.
• Professional presence with a passion for delivering seamless service.

Responsibilities

• Lead Front Desk Operations: Oversee day-to-day Front Desk operations, ensuring smooth check-in/check-out processes, proper staffing levels, and consistent service standards.
• Support Housekeeping Operations: Review daily housekeeping operations, room turnover and movement, and operational oversight. Maintain a strong line of communication between Front Office and Housekeeping departments
• Recruit & Develop Talent: Recruit, interview, and onboard concierges. Provide training, coaching, and development alongside the Director of Front Office.
• Drive Guest Satisfaction: Engage directly with guests through meet-and-greet interactions, concierge services, and digital communication platforms. Handle reservations, billing inquiries, VIP arrangements, long-stay guests, and guest complaints with professionalism and care.
• Ensure Revenue & Compliance: Maximize room revenue through inventory control, oversee proper billing and credit procedures, monitor Night Audit functions, and ensure appropriate revenue collection practices.
• Collaborate Across Departments: Attend hotel operations meetings and liaise with other leaders to resolve guest and operational matters efficiently.
• Maintain Quality Assurance: Work the Front Desk during peak periods to reinforce service excellence, foster a positive team culture, and ensure quality standards are consistently met. Oversee scheduling and inventory, ensuring timeliness and operational standards are met.

Benefits

• Competitive pay
• medical insurance
• dental insurance
• vision insurance
• 401(k)
• flexible spending options
• employee perks program, which includes complimentary stays at our hotels throughout the year
• Supportive Work Environment
• Professional Growth & Development
• Inclusive Company Culture

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed