Operations Manager - Plumbing Division

IES Residential, Inc. • Charlotte, NC

1d • Onsite

About The Position

IES Residential, Inc. is one of the nation's largest residential mechanical contractors, providing electrical, plumbing, and HVAC installation services to national and regional homebuilders across multiple states. Founded as an electrical contractor, IES has grown into a full-service mechanical trade company with operations across the country, supporting residential construction at scale. Our Charlotte operation is an established electrical division that is now adding plumbing. This position offers a unique ground-floor opportunity to help launch and grow a residential plumbing operation while leveraging the resources, support, and infrastructure of a national organization. IES Residential is adding plumbing to our existing Charlotte electrical division and is seeking a hands-on Operations Manager with Residential New Construction (RNC) experience to support the launch and growth of the business. This role works directly alongside the Division Manager and is supported by IES's national teams, including centralized estimating, plumbing design, procurement, and administrative resources. You will not be standing up the operation alone. We are looking for an experienced residential new construction plumbing professional who can serve as the trade subject matter expert in the Charlotte market—someone who understands production plumbing, can build and lead a team, establish operational standards, and drive quality and performance as the division grows.

Requirements

• Residential New Construction (RNC) plumbing experience required
• Experience supporting production homebuilders in a high-volume residential environment
• Proven leadership experience managing plumbing crews, including hiring, scheduling, training, and quality control
• Strong knowledge of: PEX water distribution systems, PVC drain, waste, and vent systems, Underground plumbing installation, Rough-in and fixture trim operations
• Ability to thrive in a startup or high-growth environment
• Familiarity with North Carolina plumbing licensing requirements or willingness to learn and implement them
• High school diploma or equivalent required
• Minimum of 5 years of Residential New Construction plumbing experience required
• Minimum of 2 years in a supervisory, foreman, lead installer, or crew leadership role
• Valid North Carolina driver's license and clean record required
• Ability to successfully pass a pre-employment background screening

Nice To Haves

• Experience working within a structured production plumbing operation serving high-volume residential builders
• Experience utilizing job management, scheduling, or field operations software platforms
• North Carolina Plumbing Contractor or Supervisor License, or the ability to obtain one
• Bachelor's degree in Construction Management, Business, or a related field preferred but not required

Responsibilities

• Support the Division Manager in adding plumbing to the existing Charlotte operation, including warehouse organization, dispatch logistics, and development of operational workflows
• Coordinate with the IES national procurement team to establish supplier relationships, material pricing, and kitting and delivery models for the Charlotte market
• Research North Carolina plumbing permitting requirements by municipality and collaborate with the central administrative team to establish compliant permitting workflows before neighborhood starts
• Assist in building scalable systems and processes that support long-term division growth
• Hire, onboard, train, and supervise plumbing crews performing residential new construction installations
• Lead crews through underground, rough-in, and trim phases of construction
• Establish production expectations, quality standards, and installation best practices from the first project onward
• Schedule field crews to meet builder production requirements and manage daily dispatch and jobsite coordination
• Conduct first-install quality reviews on new floor plans and validate Bills of Material (BOMs) against design documents
• Manage warranty service and callback activity while identifying recurring issues by floor plan, product line, or installation process
• Ensure field personnel maintain all required North Carolina installer and supervisor licensing requirements
• Monitor labor and material performance metrics in coordination with the Division Manager
• Identify operational variances and implement corrective actions at the crew and supplier level
• Audit BOMs to reduce waste, improve accuracy, identify substitutions, and optimize material usage
• Utilize company job management and field operations technology platforms for scheduling, tracking, and documentation
• Provide regular operational reporting to division and national leadership teams

Benefits

• Competitive Pay
• Company 401K plan with Employer Contribution Match
• Company Paid Time Off
• Company Paid Life Insurance
• Choice of Medical Coverage including Prescription and Short Term Disability Plans
• Choice of Dental and Vision Coverage
• Optional Long-term Disability, Critical Illness, Accident, Legal and Pet Coverage
• Auto and Home Insurance Discount Programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED