Operations Manager, Convention Center

Smart City Networks Career•Seattle, WA

6d•Onsite

About The Position

Smart City began more than 30 years ago and has evolved into the nation’s leading telecommunication provider for convention centers and meeting facilities. We manage the technology services for more than 3,000 events annually, including virtually every Fortune 500 Company event and major tradeshow. From auto shows to national political party conventions to world economic summits, Smart City has been on the floor, behind the scenes, and maintaining the connections that enable people to make important things happen. Today, we proudly employ more than 170 team members nationwide. Our Las Vegas headquarters is home to our national customer service, accounting, and technology teams, along with our Network Operations Center (NOC), which provides Internet security services and remote 24/7 monitoring for all of our networks.

Requirements

High School or GED with some college preferred.
5 – 7 years in convention/show experience and data/ telecommunications industry.
3 – 5 years supervisory experience.
Thorough knowledge in telephone connectivity and router switch utilization and function.
Manage and lead crews of 2 – 25.

Nice To Haves

Read and understand plans and schematics for development of permanent facility services for copper wire and fiber infrastructure to include blueprints, network drawings, topography maps and information, and Vizio drawings.

Responsibilities

Lead and manage telecommunication aspects of on-site shows and facility installations and set-up in daily operations.
Supervise Operations Supervisor(s) at larger facilities.
Clearly communicate and assign priorities to crews on site.
Serve as General Manager during his/her absence.
Lead, direct, and delegate work, motivate, manage performance and employee relation issues, attendance issues, and provide career guidance to direct reports.
Drive technical training to ensure the team is capable of delivering high-quality, reliably built networks.
Manage crews or Operations Supervisor(s), equipment, and company assets at assigned facility to include Cisco and other manufacturer’s network switch gear, laptops, and network testing devices.
Perform day-to-day responsibilities for planning and set up of shows.
Request and order all needed materials for shows.
Manage and assign work to Operations Supervisor(s) or senior technicians and assure completion within established time frames to meet customer expectations.
Assess need and resolve issues during installations.
Develop annual written evaluations of staff and provide verbal coaching.
Contribute to design and present options to facility management for operational maintenance and show facilitation.
Lead crews at assigned sites in installation of technology company services, permanent tenant maintenance and provide connectivity to switches and/or routers during set up.
Act as a role model for regular and consistent attendance.