Security Operations Manager (#82)

Sunstates Security•Framingham, MA

2d•Onsite

About The Position

Sunstates Security has an immediate opening for a talented, professional, and motivated Operations Manager to help lead our Massachusetts region for the Framingham, Hopedale area. The Operations Manager is responsible for the daily functioning of security services for a portfolio of contract sites including operations, customer service, personnel management, recruiting, administration and security & safety in accordance with Sunstates objectives. The ideal candidate will provide leadership to employees and develop and maintain strong relationships with employees and customers. This position offers a salary of $72,000 in addition to a monthly vehicle allowance plus mileage, an annual performance-based bonus, full medical, dental and vision insurance benefits, a 401k plan with company match, generous PTO, tuition assistance and more.

Requirements

3 or more years of related management and leadership in the security industry, law enforcement or military.
Experience in hiring, management and recruiting.
Excellent organizational, leadership, communication, and time management skills.
Strong Computer proficiency with MS Office products.
Experience with scheduling software.
Ability to travel to other areas to assist in start-ups and operational needs.
Valid driver’s license and good driving record.
Have reliable transportation.
Ability to travel and regularly visit all site locations in the area.
Flexibility to be on call as needed during all shifts.
Non-Remote position.

Nice To Haves

Bachelor’s degree from a four (4) year college or university is preferred.
Associates Degree

Responsibilities

Training, developing, and motivating supervisory staff to effectively oversee all day-to-day operations of the site security personnel.
Training subordinate supervisors on software systems, procedural guidelines, and Company policies and enforcing consistency in policy practice.
Enter weekly payroll into the payroll system.
Confirm all billing is correct by reviewing weekly SAR reports, invoices, and communicating with accounts receivable.
Reviewing weekly scheduling and setting up schedules in advance.
Control all unbillable overtime and reduce overtime percentages weekly and meet company overtime goal.
Conducting regular in-person meetings with clients.
Respond to personnel concerns and resolve them within a timely manner.
Coordinating with the Regional Manager and Regional Director to establish regional goals and objectives.
Working with sales and marketing to identify and develop new business opportunities.
Conducting interviews, hiring, and completing the employee on- boarding process into the system including collecting new hire paperwork and uploading documents for processing.
Visiting sites to follow up on employee training and completing employee surveys for new hires.
Completing monthly required site visits and audits in accordance with the Quality Assurance program.
Weekly review of Compliance such as Security licensing, Training and CPR and setting up CPR training for new hires.
Updating Security Operations Manuals.
Set up security tour system and monitoring security patrols
Acknowledging employees for the outstanding job performance.
Assist other Managers with new start-ups and covering PTO.
Work on creating schedules for new hires and managing team schedules.
Attend and set job fairs for hiring.
Manage security team and provide support to security staff.
Order uniforms for new hires.
Work on new service start up on new accounts.
Communicate with customers on hiring needs.
Communicate with the Sunstates management team.