Operations Manager

TRIGO Global Quality Solutions•Greer, SC

23d•Onsite

About The Position

TRIGO Global Quality Solutions is seeking to fill an B Shift Containment Operations Manager position in Greer, SC. The Overall Purpose of this role is to ensure the quality service and support of all mission activities at a location they are assigned, ensuring that all Company/Customer mission guidelines are being adhered to and meet quality standards. This role involves organizing & coordinating teams at site level to fulfill jobs/missions, managing the site teams and ensuring a good social climate on the site/sites. The Operations Manager will also support and contribute to the company Quality Policies & QMS.

Requirements

Proficiency in English
Computer skills – Microsoft Office and Outlook
Ability to lift/ move 50 lbs.
Writing work instructions
Global team spirit
Team player
Caring for people
Open-minded
Excellence
Reactive
Resilient to pressure
Rigorous
Customer focus
Client oriented
Reliable & trustworthy
Flexible
Initiative
Autonomous
Innovative
Daring
2+ years of work experience in a supervisory role
2+ year in Quality related position preferred
High school diploma or equivalent
2 or 4 year degree preferred or equivalent experience

Responsibilities

Establishing and maintaining relationships with customers and site personnel
Daily communications with various stakeholders at the site level
Ensure clear and transparent communication to clients
Set up and supervise missions
Staffing of missions
Coordinate changes in missions
Conduct ongoing audits of effectiveness of work being performed
Perform visual, mechanical, and functional verifications to insure compliance to quality standards and specifications
Complete audits to ensure work instructions and policies are followed
Assist Site Supervisors with the training of Train new employees
Train/Mentor Site Supervisors
Coordinate Site Leaders daily schedules/activities to ensure successful daily operations
Demonstrates commitment to reduce the risk of workplace accidents
Estimating job/mission costs as accurately as possible
Making sure that all required information for contracts, traceability and instructions are well documented, on time, with up-to-date information
Making sure operational management tools, and monitoring tools are up-to-date, with accurate information
Ensuring compliance with established KPI's
Ensuring continuous improvement to optimize services provided and site efficiency
Must comply with local and company Health & Safety legislation, laws, and policies
Ensures all site personnel receive corporate communications
Partner with Human Resources for performance and attendance issue resolution
Act as a liaison between Site Manager and site leaders
Create and maintain a 5S working environment
Develop and retaining teams
Update daily system entries in company and Customer portals
Create and maintain customer and company reports
Analyzing technical requirements for customers jobs/missions (existing or upcoming)
Troubleshoot and problem solve with the supplier and customer for issues pertaining to process flow, new criteria, spikes/spills
Create electronic work instructions and have the ability to navigate company and customer websites and portals
Identify technical resources when needed to anticipate and fully address client needs
Any other duties as assigned