Operations Manager

1-800-Got-Junk?•Glendale, CA

12h•Onsite

About The Position

1-800-GOT-JUNK? Los Angeles Metro is seeking an experienced Operations Manager to lead operational excellence and franchise profitability. As part of the World’s Largest Junk Removal Service, with a global network of locations, we are recognized for transforming the industry through exceptional customer experiences. This full-time position, based in Glendale, CA, involves managing a team of 25-40 truck members and overseeing daily operations to ensure efficiency and profitability across the Los Angeles Metro franchise, covering service areas from downtown Los Angeles to Ventura, Santa Barbara, and Santa Maria Counties. The Operations Manager serves as the primary liaison between truck teams, management, and the Sales Center, ensuring all operational aspects are optimized for success and that every customer receives 5-Star service.

Requirements

High School Diploma or equivalent is required
3+ years of experience in a similar role managing 15+ direct reports
Excellent communication and interpersonal skills
Ability to communicate clearly & concisely, verbally and in writing
Business acumen with a problem-solving attitude, attention to detail, and ability to multi-task
Comfortability with a fast paced, high pressure environment. Ideal candidate is able to adapt to change, quickly
Proficient in G Suite, Salesforce, and familiarity using commercial GPS software
Must be able and willing to work weekends, holidays, and varying hours
Must have reliable transportation to and from work

Nice To Haves

Experience in a similar role managing 25-40 truck members

Responsibilities

Manage daily dispatch schedule to ensure maximum route availability and on-time service
Complete and manage calls from customers, truck teams, management, and our Sales Center
Control daily costs by enforcing our diversion protocol regarding truck team disposal, recycling, and donations
Complete daily tracking of truck team revenue, financial KPIs, same day add-on jobs, and National Account protocols
Ensure compliance with California Rest & Meal Break laws & 1-800-GOT-JUNK? Performance standards
Support the General Manager with the coaching, training, and development of all Truck Team Members
Consistently track team member performance through Notes to File and Corrective Action forms
Maintain a clean & organized warehouse and ensure team members have all tools/materials that they need
Manage Glendale truck fleet through daily inspections, cleanliness protocols, and repairs as needed
Drive our culture of “People First” by providing an energized, welcoming, and supportive workplace
Completion of administrative tasks including bank deposits, invoicing customers, and EOM inventory