Operations Manager

LED FastStart•Baton Rouge, LA

About The Position

HGA is seeking an Operations Manager to lead our Baton Rouge office and enhance our operational efficiency. This role is essential in managing day-to-day operations, overseeing profit and loss, and fostering collaboration between production staff and corporate engineering. The Operations Manager will be responsible for addressing office needs, managing staffing requirements, and maintaining strong client relationships. By implementing corporate policies and ensuring project success, the Operations Manager will play a critical role in driving our business forward and delivering exceptional service to our customers.

Requirements

B.S. of Engineering degree from an accredited college
Minimum of 15 years of full-time engineering experience
Above-average communication skills
Good presentation skills
Able to work under pressure
Able to manage time efficiently
Able to contribute to staff development
Able to negotiate
Customer relationship/development
Sell the relationship Up the Line
Proposal development
High Level Project Management
Follow-through commitment
Manage Customer expectations
Stay up-to-date on deliverables, schedule, earned value, budgets, manpower to ensure follow-through commitment
Conflict resolution
Technical aspects for innovative solutions
Know Customer expectations
Satisfy and grow Customer
Meet Customers objectives
Plan workload with Customer
Social interaction
Proficiency in Windows; Microsoft Word, Excel, Outlook, TEAMs is required.

Responsibilities

Manage the P&L for the office
Maintain an annual average of 80% billability for the office
Manage the overhead cost for the office
Perform day-to-day administration functions.
Address and resolve any office related needs/issues, i.e., work hours, hiring and firing, disciplinary reviews, yearly evaluations, office assignments, office furniture, lunch and learns, etc.
Provide management of production staff and interface efforts with corporate engineering with respect to workload
Coordinate engineering/design efforts with local and corporate engineering group with respect to QA/QC
Provide guidance of sales effort and coordinate with business development team, Director of Operations, and Business Unit Leader
Work with local Engineering Manager and Project Director to ensure proper utilization of resources, successful project execution, client satisfaction, and high employee morale within the office.
Meet regularly with operation leaders in other engineering offices to unsure proper utilization and workshare across all offices.
Coordinate with third-party consultants (in-state and overseas) where necessary to establish and maintain working relationships that bolster our ability to augment staff as well as gain competitive advantage
Implement corporate policies, goals, objectives, and procedures, conferring with respective Corporate Supervisor and/or Upper Management
Coordinate and consult with Corporate Human Resources on any administrative issues
Oversee all work to know any issues that need addressing with the customer
Review weekly Project Management reports that pertain to your projects to resolve any internal/external issues
Champion all projects
Champion Customers for that office to develop stronger relationships
Conduct social interaction with Client(s)
Participate in community activities, i.e., civic clubs, Chamber of Commerce, Engineering and Industry Organizationas , to gain good exposure for HGA in the business community
Provide daily oversight and coordination of Document Manager/Receptionist
Provide daily administrative functions for production staff
Attend weekly corporate staff meetings via video conferencing
Report any internal or external issues to Director of Operations and Senior Vice President
Attend internal project meetings, as required
Attend project meetings with Client as possible to obtain a better understanding of their satisfaction and future opportunities
Identify any opportunities and communicate them to the Proposal Team to include in Proposal Committee review(s)
Review and approve all proposals that pertain to your Clients or Proposals being executed out of your office
Review and approve all engineering proposal and project budgets that are led by your office
Review and approve all PCNs that are lead by your office
Review and approve all work orders that are lead by your office
Review and approve all project related invoices where you are assigned as the PM
Determine staffing requirements and maintain a good balance for the workload
Provide guidance and oversight, from a high level, for in-house projects