Operations Manager

Pinnacle Senior Living • Manitowoc, WI

8d • Onsite

About The Position

We are looking for a dynamic Operations Manager to help lead our assisted living communities—creating a warm, welcoming, and safe home where residents and staff flourish. As a key leadership partner to the Executive Director, you will foster a culture that feels welcoming, supportive, and resident-centered, build meaningful relationships with residents, families, and the community, motivate, coach, and develop staff to deliver exceptional care, promote teamwork, open communication, and high morale, ensure outstanding customer service and resident satisfaction, listen, respond, and resolve concerns with care and professionalism, help manage staffing, training, and regulatory compliance, maintain a safe, clean, and attractive community environment, work with marketing and wellness teams to welcome new residents, and support outreach efforts and community engagement.

Requirements

• Meet state regulatory and Assisted Living requirements
• Ability to lead teams and make independent decisions
• Strong interpersonal skills and professionalism
• Ability to work in a dynamic, resident-focused environment
• Willingness to obtain (or currently hold) Assisted Living Executive Director certification (per state requirements)

Nice To Haves

• A natural leader with strong communication and problem-solving skills
• Passion for working with seniors and enhancing their quality of life
• Ability to stay calm, organized, and responsive in a fast-paced environment
• Commitment to teamwork, integrity, and excellence in care

Responsibilities

• Foster a culture that feels welcoming, supportive, and resident-centered
• Build meaningful relationships with residents, families, and the community
• Motivate, coach, and develop staff to deliver exceptional care
• Promote teamwork, open communication, and high morale
• Ensure outstanding customer service and resident satisfaction
• Listen, respond, and resolve concerns with care and professionalism
• Help manage staffing, training, and regulatory compliance
• Maintain a safe, clean, and attractive community environment
• Work with marketing and wellness teams to welcome new residents
• Support outreach efforts and community engagement

Benefits

• Ongoing training and professional development

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed