Operations Manager

The Webster US LLC • Las Vegas, NV

2d • Onsite

About The Position

The Operations Manager is responsible for driving the consistent execution of business practices in-store. With all endeavors, the Operations Manager, in partnership with the Store Manager, will exhibit sound reasoning and accurate judgment in their decision-making with the ability to alter their approach to best support the daily operations of the store. The Operations Manager is able to balance front of house & back of house duties and is also able to speak to the business, connect with employees & successfully engage with customers.

Requirements

• Experience in Retail is required, preferred experience in luxury retail operations
• Minimum 5 years of previous retail operational experience
• Strong leadership and skilled in anticipating and solving problems
• Flexible and diplomatic communicator across all mediums and all levels of an organization
• Strong attention to detail with solid organization skills and proven ability to multi-task with consistent follow-through
• Proactive nature – willing to act and lead beyond area of expertise, with the ability to adapt quickly to changing priorities
• Proficient in POS systems as well as all Microsoft Office suite (including Excel, Word and PowerPoint)
• Ability to be mobile on the sales floor for extended periods of time
• Availability to work opening or closing shifts, weekends, annual inventory and entire holiday season

Nice To Haves

• preferred experience in luxury retail operations

Responsibilities

• Working closely with the Store Manager, ensure that the store adhere to company operational standards and guidelines, also supporting the store to operate as efficiently and cost-effectively as possible
• Ensure compliance with all operational policies and procedures through partnership with the Retail Operations, Inventory Team, Finance and other stores' teams
• Facilitate store maintenance and repairs with external vendors and contractors, escalating to Retail Operations Director and VP of Sales as needed
• Inventory Management - receive shipment, execute routine cycle counts, execute store to store transfer, identify inventory discrepancies and follow the standard flow to address as needed
• Ensuring merchandise and supply deliveries are accurate, verifying all quantities shipped/received match corresponding documentation for all incoming/outgoing shipments and report any discrepancies to relevant department
• Manage the activities of all operations/stock positions in-store to ensure efficient processes exist and foster communications
• Responsible for the management and ongoing development of the store team through in the moment coaching and monthly touch bases
• Analyze available sales reports and data to determine the needs of the business and set business strategies
• Create and manage the execution of the store business plan to drives Sales and KPI results and maximizes business opportunities to include CRM
• Technology – Support Retail in the rollout of all applications and update to existing systems, including holding trainings with the stock/sales teams as needed to ensure understanding and compliance
• Loss prevention - conduct regular audits of the store’s equipment (CCTV, alarm, EAS) and proactively address any known issues, regularly monitor and address store procedures to reduce loss
• Oversee the annual physical inventory process; ensuring loss is less than company standards, while ensuring that efficient process that limits the interruption to the day-to-day operations of the business
• Cultivate relationships with all stores' operations lead and corporate partners to improve operational efficiency and cost effectiveness
• Manage the store supply and in-store packaging levels are maintained. All merchandise repairs processes
• Support the store by monitoring POS and payment-related behaviors, either holding meetings or escalating to Store Manager to address any open points
• Daily walkthroughs to ensure that all brand guidelines are observed, both in the front of house and the back of house. Also, and that any/all topics from previous audits are addressed
• Maintain company brand standards of near, clean, and organized sales floor, cash wrap and fitting room ensuring store environment is safe for employees and customers
• Ensure presentation of all displays, fixtures and all visual areas are reflective of current visual direction

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed