IME Washington Operations Manager

Dane Street, LLC•Bellevue, WA

5d•Hybrid

About The Position

Dane Street's success relies on individual and team contributions every day. We care for our customers, each other and Dane Street. It is the responsibility for all of us to maintain a positive working environment that promotes client satisfaction and results. This position is responsible for oversight and management of all on-site clinics, ensuring appropriate staffing, schedules, and clinic requirements are being met. Making strategic decisions regarding expansion to new sites and/or changing locations to increase clinic availability. Other duties & special projects, as assigned and based on business needs.

Requirements

Must reside in Washington State, preferably in the Seattle–Tacoma–Bellevue metro area.
Exceptional communication skills with a clear understanding of company business lines.
Ability to apply critical thinking, manage time efficiently and meet specific deadlines.
Computer literacy and typing skills are essential.
Supply and support their own internet services.
Maintaining an uninterrupted internet connection is a requirement of all work from home positions.

Nice To Haves

An Associate’s Degree or Bachelor’s Degree is preferred.
Business experience in a healthcare and/or insurance setting is preferred.
Business experience in a Worker’s Compensation and/or Auto insurance setting is preferred.
Experience and thorough understanding of the Washington L&I claims process.

Responsibilities

Oversee and ensure the overall profitability of the Washington operations center.
Reach and exceed financial & referral goals.
Properly manage staffing efficiencies throughout the team.
Manage performance expectations & improvements for existing staff.
Present management with regular reporting on any topic requested by the management team.
Drive revenue growth by delivering excellent Customer service.
Meet scheduling best practices and turnaround time requirements.
Ensure the timely delivery of high quality reports.
Manage client inquiries in a timely manner.
Optimize Physician cost.
Ensure that client invoices adhere to the agreed upon fee schedule.
Oversee the proper selection of physicians, ensuring the team selects the most appropriate physician based on the claimant’s location, the required specialty, and the most appropriately priced physician based on the client’s fee schedule.
Build relationships with key physicians to ensure panel retention.
Manage Staff Performance and capacity.
Monitor key performance metrics of individual Customer Service Representatives (CSR) and Quality Assurance (QA) Specialists.
Ensure the team meets or exceeds 85% of output goals for scheduling and Quality Assurance targets.
Hire new staff members based on increased referral volume and/or the addition of new clients.
Conduct performance evaluations that are timely and constructive.
Handle discipline and termination of employees as needed and in accordance with company policy.
Join the Sales staff for client visits on an as needed basis.
Oversee and manage all on-site clinics, ensuring appropriate staffing, schedules, and clinic requirements are being met.
Make strategic decisions regarding expansion to new sites and/or changing locations to increase clinic availability.