Operations Manager (Non-Complex)

Walmart•Colorado Springs, CO

5d•Onsite

About The Position

The Operations Manager role involves initiating and directing community outreach programs, ensuring compliance with company policies and procedures, and providing supervision and development opportunities for associates. This role also focuses on delivering exceptional customer service, driving financial performance, and coordinating job-related activities. The Operations Manager is responsible for upholding company values, acting with integrity, serving customers and members, and striving for excellence in all aspects of the job. This includes fostering a culture of belonging, acting selflessly and humbly, making data-driven decisions, and encouraging continuous improvement and learning.

Requirements

2 years of college; OR 1 year of retail experience and 1 year of supervisory experience; OR 2 years general work experience and 1 year of supervisory experience.

Nice To Haves

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University
General work experience supervising 5 or more direct reports to include the responsibility of performance management, mentoring, hiring, and firing

Responsibilities

Initiates, directs, and participates in community outreach programs.
Ensures compliance with company policies and procedures by holding associates accountable, analyzing reports, implementing asset protection and safety controls, maintaining quality assurance, overseeing safety and operational reviews, and developing action plans.
Provides supervision and development opportunities for associates by hiring, training, mentoring, listening, assigning duties, evaluating performance, providing recognition, setting clear expectations, and promoting a belonging mindset.
Models and demonstrates exceptional customer service standards by following the One Best Way service model, managing customer service initiatives, resolving customer issues, and providing process improvement leadership.
Assists the store manager in driving financial performance by ensuring sales and profit goals are achieved, reviewing P&L statements, controlling expenses, developing action plans for financial deficiencies, and participating in budget forecasting.
Coordinates, completes, and oversees job-related activities and assignments by developing stakeholder relationships, supporting plans and initiatives, identifying and communicating goals, building accountability, measuring progress, and identifying improvement opportunities.
Ensures compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by implementing action plans, utilizing the Open Door Policy, and providing direction and guidance.
Respects the individual by building high-performing teams, embracing differences, creating a workplace where associates feel seen, supported, and connected, creating opportunities for associates to thrive, working collaboratively, building strong relationships, and communicating with impact.
Acts with integrity by maintaining and promoting the highest standards of integrity, ethics, and compliance, modeling Walmart values, holding oneself and others accountable, and supporting Walmart's goal of becoming a regenerative company.
Serves customers and members by delivering results with a customer-first approach, adapting to how, where, and when customers shop, applying EDLP and EDLC business models, making data-driven decisions, balancing priorities, and considering all stakeholders.
Strives for excellence by displaying curiosity, a desire to learn, taking calculated risks, demonstrating courage and resilience, encouraging learning from mistakes, driving continuous improvements, adopting new technologies and skills, and supporting others through change.

Benefits

Medical coverage
Vision coverage
Dental coverage
401(k)
Stock purchase
Company-paid life insurance
PTO (including sick leave)
Parental leave
Family care leave
Bereavement leave
Jury duty leave
Voting leave
Short-term disability
Long-term disability
Company discounts
Military Leave Pay
Adoption expense reimbursement
Surrogacy expense reimbursement
Live Better U education benefit program (tuition, books, and fees paid by Walmart for eligible associates)