Operations Manager

Pest Hunters/Humbug Holiday Lighting•Hoffman Estates, IL

18d•Onsite

About The Position

We’re looking for a dynamic and results-driven Operations Manager to take charge of our field team, streamline daily operations, and drive business growth. This isn’t just a management role—it’s an opportunity to lead, innovate, and make a difference in a fast-paced, customer-focused environment. If you love solving challenges, optimizing processes, and inspiring teams to deliver top-tier service, we want to hear from you! Our mission is to help homeowners make the most of their outdoor spaces by providing reliable mosquito, flea, tick, and pest control solutions. But our work goes beyond pest control—we’re all about building lasting relationships and earning customer loyalty through exceptional service. We’re committed to delivering top-notch experiences and are looking for dedicated, energetic individuals who share our passion for excellence and integrity. When pest season winds down, we embrace the holiday spirit by bringing festive cheer—by installing beautiful holiday lights for our customers!

Requirements

Active pest control license in Structural Pest Control and Mosquito Control
Proven experience in operations management, sales, leadership, or similar role
Must have a valid driver's license
Must be able to lift a minimum of 40 lbs
Must be able to provide references from previous employers

Nice To Haves

Continuing education credits for pest control
Bachelor's degree or 5+ years' experience in a related field

Responsibilities

Generate and grow sustainable revenue for the Company through operational efficiency, developing a team, optimizing customer retention, and ensuring the execution of revenue-generating activities.
Achieve the targeted revenue across mosquito control, pest control, and holiday lighting services by year-end 2025.
Maintain a consistent revenue intake per week during the peak operational period.
Ensure a steady workforce of full-time in-field technicians throughout the active season.
Reach the set annual revenue target for holiday lighting services by year-end.
Generate additional revenue by achieving a targeted percentage of upsell conversions.
Maintain a strong sales conversion rate to optimize new business acquisitions.
Operate within the allocated budget as defined in the Profit and Loss projections.
Drive growth and operational success by achieving key performance benchmarks.