Chick -fil -A Operations Manager (Nights)

Cooper Connect•Crossville, TN

1d•Onsite

About The Position

We are seeking a passionate and driven Operations Manager for Chick-fil-A Crossville who will help lead restaurant operations at night while building a high-performing team culture. This is a hands-on leadership role responsible for driving operational excellence, developing future leaders, and ensuring every guest receives the remarkable experience Chick-fil-A is known for. The ideal candidate demonstrates strong character, competency, and chemistry with the team while maintaining a strong sense of urgency and ownership in restaurant operations.

Requirements

2+ years of Leadership experience (restaurant or hospitality industry preferred)
Ability to work 5 nights per week (required)
Understanding of food safety standards and shift operations
Alignment with Chick-fil-A’s values of Teamwork, Integrity, Excellence, and Humility

Responsibilities

Lead daily restaurant operations including Front of House, Back of House, and Drive-Thru
Develop, coach, and hold accountable teams of 25+ team members
Drive operational excellence through hands-on leadership
Manage labor, scheduling, and operational efficiency
Ensure strict adherence to food safety and quality standards
Maintain high guest satisfaction through consistent service excellence
Identify operational challenges and implement real-time solutions
Train and develop team members into future leaders
Support restaurant operations during high-volume shifts and peak periods
Reinforce a culture built on teamwork, humility, and servant leadership