Operations Manager

Macerich•Rosemont, IL

25d•$100,000 - $125,000

About The Position

THE OPERATIONS MANAGER IS RESPONSIBLE FOR THE EFFICIENT OPERATION, MAINTENANCE, AND LONG-TERM PRESERVATION OF ALL PHYSICAL ASSETS OF THE PROPERTY. THIS ROLE ENSURES A CLEAN, SAFE, AND WELL-MAINTAINED ENVIRONMENT BY DIRECTING INTERNAL TEAMS AND VENDOR PARTNERS, COORDINATING WITH CROSS-FUNCTIONAL DEPARTMENTS, AND EXECUTING CORPORATE OPERATIONAL INITIATIVES EFFECTIVELY. THE OPERATIONS MANAGER PARTNERS CLOSELY WITH THE GENERAL MANAGER TO SUPPORT STRATEGIC OBJECTIVES AND DELIVER CONSISTENT, HIGH-QUALITY EXPERIENCES FOR RETAILERS, CUSTOMERS, AND PARTNERS. THE SUCCESSFUL CANDIDATE MUST BE ABLE TO PERFORM THE ESSENTIAL FUNCTIONS OF THE POSITION SATISFACTORILY. IF REQUESTED, REASONABLE ACCOMMODATIONS WILL BE MADE TO ENABLE EMPLOYEES WITH DISABILITIES TO PERFORM THE ESSENTIAL FUNCTIONS OF THEIR JOB, ABSENT UNDUE HARDSHIP.

Requirements

4+ years of experience in facility operations or commercial construction
Strong communication problem-solving and organizational skills
Ability to read and interpret blueprints
Proficiency with Microsoft Office
Must be able to return to the property within 30 minutes due to unforeseen circumstances.

Responsibilities

LEAD DAY-TO-DAY FACILITY MANAGEMENT INCLUDING DIRECT OVERSIGHT OF HOUSEKEEPING MAINTENANCE AND OTHER CONTRACTED SERVICE PROVIDERS
EXECUTE PREVENTATIVE MAINTENANCE PROGRAMS AND MAINTAIN REQUIRED DOCUMENTATION
CONDUCT ROUTINE PROPERTY INSPECTIONS TO ENSURE OPERATIONAL AND APPEARANCE STANDARDS
PROVIDE GUIDANCE ON MECHANICAL OPERATIONAL AND CONSTRUCTION-RELATED ISSUES
ADDRESS TENANT OPERATIONAL CONCERNS AND ENFORCE PROPERTY POLICIES
ENSURE COMPLIANCE WITH CORPORATE PROGRAMS OPERATIONAL STANDARDS AND TENANT REQUIREMENTS
MANAGE DAILY PERFORMANCE OF ENERGY SYSTEMS INCLUDING LIGHTING AND HVAC
OVERSEE OPERATIONAL BUDGETS AND PARTICIPATE IN CAPITAL PLANNING
MANAGE SAFETY PROGRAMS ENVIRONMENTAL COMPLIANCE AND EMERGENCY PREPAREDNESS
COORDINATE TENANT BUILDOUTS AND ACT AS LIAISON WITH CONTRACTORS, AGENCIES AND LOCAL OFFICIALS
PARTICIPATE IN THE MANAGER ON DUTY (MOD) SCHEDULE DURING NON-OFFICE HOURS, INCLUDING EVENINGS, WEEKENDS, AND HOLIDAYS.
MONITOR UTILITY CONSUMPTION, RATE STRUCTURES, AND REBATES USING BUILDING CONTROL TECHNOLOGIES
MANAGE ENERGY SYSTEMS FOR OPTIMAL DAILY PERFORMANCE AND MAINTAIN PROPER SCHEDULING OF LIGHTING AND HVAC TO SUPPORT EFFICIENCY GOALS.
REVIEW AND APPROVE EXPENSES IN ALIGNMENT WITH COMPANY POLICY
MANAGE BUDGET PERFORMANCE WITH FOCUS ON OPERATIONAL EFFICIENCY AND COST CONTROL
PARTNER WITH THE GENERAL MANAGER AND CORPORATE OPERATIONS TO DEVELOP ANNUAL AND FIVE-YEAR CAPITAL PLANS
MANAGE CAPITAL PROJECTS INCLUDING BIDDING CONTRACT MANAGEMENT AND EXECUTION
IMPLEMENT AND MANAGE ALL EHS PROGRAMS INCLUDING HAZARDOUS MATERIALS EMERGENCY PROCEDURES AND SAFETY TRAINING
SERVE AS THE PRIMARY SAFETY COORDINATOR
MAINTAIN WORKING KNOWLEDGE OF PLANS AND CONDUCT REQUIRED CONTRACTOR MEETINGS
OVERSEE TENANT AND LANDLORD CONSTRUCTION PROJECTS, ENSURING COMPLIANCE WITH CODES, PERMITS, AND LEASE REQUIREMENTS.
DEVELOP STRONG TENANT RELATIONSHIPS THROUGH PRE-CONSTRUCTION AND FOLLOW-UP MEETINGS WITH TENANT CONTRACTORS.
ENSURE COMPLIANCE WITH RULES & REGULATIONS, LEASE REQUIREMENTS, AND TIMELY COMPLETION OF CONSTRUCTION.
ASSIST TENANT COORDINATION WITH AS-BUILT CONDITIONS, AVAILABLE UTILITIES, AND KNOWN CONSTRAINTS.

Benefits

Best-in-class benefits with affordable employee contribution levels
Paid time off, including vacation time, 12 paid holidays and 80 hours of sick time annually
401(k) match with immediate vesting
Ability to purchase company stock at a 15% discount
24 paid volunteer hours and employer charitable match
Employee Assistance Program
Career-development resources
Comprehensive wellness program including ClassPass memberships
Remote Fridays for our corporate offices and Forever Fridays for our retail properties.

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