Operations Manager

QuadReal Property Group•Toronto, ON

6d•CA$110,000 - CA$125,000•Onsite

About The Position

QuadReal Property Group is seeking an experienced and driven Operations Manager to lead building operations at 145 King Street West. 145 King West is one of Toronto's most prominent Class A office towers in the heart of the Financial District. This is a senior operational leadership role for a technically strong professional who thrives in a complex, high-profile environment and is committed to operational excellence, sustainability, and tenant experience. Reporting to the General Manager, you will have full accountability for day-to-day building operations, capital execution, energy management, and life safety — while leading a high-performing team and representing QuadReal's commitment to decarbonization and best-in-class asset management.

Requirements

10+ years of progressive building operations experience in a Class A commercial office environment
Demonstrated leadership experience managing technical and trades staff in a unionized setting
Strong technical knowledge across HVAC, BAS, electrical, life safety, and building envelope systems
Proven experience managing complex capital projects and multi-million dollar operating budgets
Deep understanding of energy management practices, utility structures, and sustainability frameworks
Proficiency with CMMS and building automation platforms
Knowledge of applicable codes, standards, and regulations (Ontario Building Code, ESA, TSSA, CSA, OHSA)

Nice To Haves

Familiarity with BOMA Best, LEED, or equivalent sustainability certifications is an asset
Post-secondary education in Engineering Technology, Facilities Management, or a related discipline; industry designations (FMA, RPA, CEM) are an asset

Responsibilities

Lead, mentor, and develop a multidisciplinary operations and technical services team, leveraging your expertise to elevate team capability and performance
Provide support to the General Manager and Property Manager, as required, across operational and administrative priorities
Chair monthly Operations and OH&S team meetings; represent the property on QuadReal's national OH&S committee
Foster a safety-first culture and champion continuous improvement across all operational functions
Implement preventive maintenance plans for large commercial assets and oversee unscheduled repairs for HVAC, mechanical, plumbing, lighting, electrical, elevating devices, and life safety systems
Oversee computerized building automation and control systems, champion integration into the Integrated Building Management Platform, and lead related operational enhancements
Conduct regular property inspections; proactively identify and resolve cosmetic and technical deficiencies
Professionally interact with tenants, vendors, and guests, ensuring responsive service and a high standard of tenant experience
Oversee environmental programs, including assessments, reporting, waste, recycling, and hazardous materials management
Oversee tenant service request tracking and follow-up to support timely resolution and accountability
Perform life cycle costing exercises to inform capital planning and asset reinvestment decisions
Prepare annual operating and capital project budgets, manage expense controls, and operate within established budgets with rigorous variance analysis
Deliver quarterly departmental activity and financial performance reports
Prepare specifications, tender, and award contracts in accordance with QuadReal's procurement policies
Ensure consistent achievement of all key performance indicators while efficiently managing multiple time-sensitive responsibilities
Manage energy performance, utility consumption, and utility contracts, ensuring energy targets align with best-in-class operations and broader decarbonization goals
Provide detailed monthly meter reading data for direct tenant utility charge-backs
Identify and implement energy efficiency opportunities in support of corporate sustainability programs and Conservation and Demand Management initiatives
Champion QuadReal's net-zero decarbonization agenda — actively contributing to long-term carbon reduction plans and sustainability initiatives
Manage and deliver operating and capital projects as assigned, from planning through execution
Enforce tenant improvement construction management requirements, review and approve tenant construction projects, and coordinate communications with internal stakeholders
Issue and oversee work permits for hot work, fire systems, structural, mechanical, electrical, and construction activities
Maintain and update all site technical and operations manuals including Fire Safety Plan, Emergency Management Plan, Disaster Plan, Asbestos Management Plan, Construction Rules & Regulations, and Energy Management Plan
Implement the corporate occupational health and safety program and conduct insurance and risk management inspections with required remedial action and reporting
Liaise with regulatory authorities having jurisdiction (AHJs) and municipal/civic bodies
Implement and maintain national and regional compliance initiatives, including monthly compliance reviews and annual risk management inspections
Provide technical and administrative advice to internal and external stakeholders on operational matters
Remain current with industry best practices, legislative changes, and emerging technologies relevant to building operations and asset performance
Perform other duties as assigned from time to time based on operational needs