Operations Manager - Lockbox

U.S. Bank • La Mirada, CA

1d • $98,345 - $115,700 • Onsite

About The Position

This Operations Manager role supports a lockbox processing team responsible for handling high volumes of wholesale payment transactions for a diverse customer base. The team’s primary function is to open and process mailed payments, ensuring accurate and timely deposit completion in alignment with daily service level expectations. In this role, you will oversee day‑to‑day operations as a closing manager, leading a team of processors and ensuring workflow efficiency and performance consistency. Responsibilities include conducting regular one‑on‑one meetings, leading team huddles, monitoring performance against SLAs, and providing ongoing feedback and coaching. The role also requires enforcing established procedures, policies, and operational standards, while maintaining clear communication of departmental updates and expectations to the team.

Requirements

• Bachelor’s degree, or equivalent work experience
• Typically five or more years of relevant experience
• Thorough knowledge of operational functions, systems, procedures, various products and/or services supported by the assigned area(s)
• Understanding of applicable Federal and State laws and regulations
• Thorough knowledge of applicable products, programs, financial analysis and related documentation as applicable
• Good organizational, managerial and project management skills
• Well-developed customer relations skills
• Excellent interpersonal and verbal and written communication skills
• Excellent supervisory and management skills
• Ability to manage multiple tasks

Responsibilities

• Oversee day-to-day operations as a closing manager.
• Lead a team of processors.
• Ensure workflow efficiency and performance consistency.
• Conduct regular one-on-one meetings.
• Lead team huddles.
• Monitor performance against SLAs.
• Provide ongoing feedback and coaching.
• Enforce established procedures, policies, and operational standards.
• Maintain clear communication of departmental updates and expectations to the team.

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level