Operations Manager (North Fort Worth)

At Home•Fort Worth, TX

6h•Onsite

About The Position

The Operations Manager (OM) position is accountable for all operational aspects of the business at the store level to execute the Company’s business objectives, ensures customer satisfaction, and maximizes sales. The OM leads and manages the store operations team to maintain a neat, clean, and safe store, provide an inviting and engaging environment for our customers to shop and our team members to enjoy working. The OM achieves success by providing problem-solving resources, managing staff, and working collaboratively with the Store Director.

Requirements

At least 18 years old.
High School Diploma/Equivalent; College degree preferred.
Background Check will be completed.
At least 3 years Management/Leadership experience or equivalent At Home experience.
At least 3 years’ direct responsibility of leading 10 or more people in multiple departments or equivalent At Home experience.
At least 1 year experience direct/indirect familiarity or responsibility for annual revenue, operating budget, or profit & loss dollars of at least $5 million.
Ability to work a flexible schedule including nights, weekends, and some holidays.
Ability to lift a minimum of 50 lbs. or team lift 100 lbs.
Proficiency within Microsoft office (Word, Excel)
Communicates clearly and concisely with excellent verbal, written and comprehension skills.
Reliable and trustworthy role model for ethical and honest behavior. Does the right thing for the team member, the customer, and the company in all situations.
Creates a sense of urgency; promotes teamwork, delegates appropriately; motivates self and team to accomplish objectives. Timely and thorough execution.
Ability to comprehend, train, develops, motivate and lead in a manner of fostering a work environment that is smart & scrappy, safe, and fun.
Flexible and creative with an ability to handle multiple tasks where priorities shift with the demands of the business.

Responsibilities

Building, coaching, and maintaining a store team to meet At Home’s Vision, Mission, Values, and business objectives while following all Company processes and policies.
Recruiting, interviewing, hiring, and managing team members to ensure a positive customer experience while ensuring all new hires are trained and developed as a team member.
Coaching, driving performance, setting goals and, where appropriate, taking follow-up action with team members, including performance support plans, performance improvement, and corrective actions.
Making employment decisions for Operations team members, including decisions relating to hiring, compensation, promotions, transfers, releases, disciplinary actions, and addressing Team Member concerns.
Coordinating directly with Store Director to maximize staffing effectiveness that supports traffic, sales, and the customer experience, including compliance with Company timekeeping policies, timely and accurate payroll processing, meeting labor model standards, customer interaction standards, and business metrics.
Reviewing, analyzing, and communicating to Team Members the store financial and business data from the store scorecard including sales and expenses; developing and executing budgets, financial plans, and strategies to maximize sales and profits.
Overseeing Task Management by planning, directing and scheduling team members for their shifts and tasks on a daily and weekly basis and validating completion of all tasks in a timely manner.
Managing all store opening, closing, and Front-End processes, ensuring accurate and timely execution, operational readiness, provide troubleshooting, team management, while ensuring building, assets, and team member security.
Overseeing and leading the execution of the freight and stocking processes in a safe and timely manner; actively managing and setting the pace for the unloading and merchandising of new stock, including top stock.
Managing the store in a manner designed to provide customers with a positive shopping experience in a neat, clean, and safe store while minimizing damages and shrink.
Leading the store team in the areas of customer satisfaction, team/team member development, inventory, cash control, human resources, safety, loss prevention and expense control, so the store will operate effectively and profitably.
Developing and leading regular meetings/huddles with team members on these subjects.
Additional responsibilities as assigned.