Operations Manager (Dallas-Fort Worth)

Base Power Company•Dallas, TX

About The Position

Base is looking for an Operations Manager to lead our Dallas-Fort Worth, TX market. This is a foundational leadership role responsible for the full operational footprint in the region: warehouse and materials operations, field installation crews, and everything in between. You'll own the end-to-end execution of getting Base systems into homes — from the moment parts arrive at our warehouse to the moment a customer's battery is energized and inspected. The ideal candidate is a proven operational leader who is equally comfortable on the warehouse floor, on a job site, and in a planning meeting. You bring structure to ambiguity, scale what works, and fix what doesn't — fast. This role is not a desk job. It requires deep presence in the field and the warehouse, strong cross-functional communication, and the ability to build a high-performance team culture from the ground up in a new market.

Requirements

5+ years of experience in operations, with demonstrated leadership over both field service and warehouse/logistics functions
Proven track record managing multi-functional teams in a fast-paced, high-growth environment
Strong understanding of inventory control, material flow, and production or installation support operations
Experience with ERP/WMS systems (Odoo, SAP, NetSuite, or similar) and field service management tools
Excellent cross-functional communication skills and comfort operating with limited oversight in a remote market
Willingness to work extended hours, weekends, or non-standard schedules during peak periods or market ramp-up
Based in or willing to relocate to the DFW area
Willingness to spend time in Austin, TX during onboarding to learn Base's systems, products, and operating model

Nice To Haves

Familiarity with electrical systems, battery storage, solar, or skilled trades operations strongly preferred — you don't need to hold a license, but you need to be able to lead people who do

Responsibilities

Own all operational outcomes for the DFW market, including installation volume, warehouse throughput, quality, safety, and customer experience
Serve as the senior operational leader on the ground, accountable for daily execution and long-term market scalability
Act as the primary liaison between DFW operations and Base's central teams in Austin, including supply chain, engineering, and product
Establish and track market-level KPIs across field and warehouse functions, driving continuous improvement through data-driven decision-making
Represent Base with local AHJs, utility partners, and inspectors as needed
Oversee field installation and service crews, ensuring installations are completed safely, on schedule, and to Base's quality standards
Partner closely with the Lead Electrician to maintain NEC compliance, manage inspection outcomes, and resolve field escalations
Manage crew scheduling, capacity planning, and subcontractor relationships to hit weekly and monthly installation targets
Drive a culture of safety, technical excellence, and accountability across all field personnel
Develop and refine the field operations playbook as the market scales
Oversee warehouse operations including receiving, inventory control, kitting, and line-side delivery to support field crews
Maintain high inventory accuracy through disciplined cycle counts, FIFO enforcement, and ERP/WMS transaction hygiene
Ensure material availability never becomes a bottleneck for field installation capacity
Supervise warehouse personnel and establish performance expectations, schedules, and safety standards
Identify and eliminate inefficiencies in material flow and warehouse layout as volume grows
Recruit, develop, and retain warehouse staff, field technicians, and support personnel
Lead by example with strong floor and field presence — this is a hands-on leadership role
Deliver regular performance feedback, resolve conflicts, and manage corrective actions when needed
Build a team culture aligned with Base's values: ownership, speed, direct feedback, and mission commitment